Customer Success Coordinator

hace 2 semanas


Desde casa, México Hire Latam LLC A tiempo completo

**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

***Position: Customer Success Coordinator **(100% Remote)

Step into a fulfilling role as a Customer Success Coordinator with our esteemed client, where you'll serve as the pivotal first point of contact for customer inquiries and concerns. Your multifaceted responsibilities encompass responding to calls, expertly handling inquiries, facilitating lead bookings, and overseeing payment processing. We're on the lookout for an exceptionally dedicated and customer-centric team member committed to elevating customer satisfaction. In this role, you'll have the opportunity to cultivate enduring relationships, gain a profound understanding of customer needs, and offer invaluable support to propel both client and company towards resounding success.

**Requirements**:

- Proficient in laptop and headset use
- Skilled in Microsoft Word, Excel, Google Sheets, and standard office software
- Prior customer-facing experience (e.g., Customer Success, Account Management)
- Strong communication, problem-solving, and detail-oriented skills
- Collaborative, reliable, and open to feedback
- Excellent English level both written and spoken
- Must be located in Latin America

**Responsibilities**:

- Be the primary customer contact, fostering positive relationships and understanding their goals and challenges
- Collaborate with cross-functional teams to address customer needs and deliver solutions
- Identify upselling/cross-selling opportunities based on usage patterns
- Collect and analyze feedback to enhance services
- Contribute to customer success strategy development

**Tasks**:

- Communicate empathetically and professionally through various channels
- Maintain records of interactions, transactions, and feedback
- Onboard customers, ensuring comprehensive understanding of our services
- Keep accurate customer records in our CRM system
- Maintaining a confident positive, empathetic, and professional attitude toward customers at all times

***Schedule**:

- Monday through Friday 9 AM - 6 PM Central Time (US)

***Salary**:

- $1500 USD monthly base salary + performance bonuses

Application Disclaimer: Please Read Before Proceeding



  • Desde casa, México Proper A tiempo completo

    **Proper is a quickly growing startup that values your skills, voice, and happiness.** We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives from all over the world. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. Together, we provide...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, México dLocal A tiempo completo

    **What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...


  • Desde casa, México eScale A tiempo completo

    Company Overview: eScale is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Customer Success Manager (CSM) to join our dynamic...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, México Qualifinds A tiempo completo

    The Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...

  • Customer Success Jr

    hace 1 mes


    Desde casa, México Berta Von Glumer A tiempo completo

    Si está buscando un puesto remoto donde puedas tener experiências multiculturales, y trabajar con uno de los mejores productos de RGM en el mercado, por favor sigue leyendo: Buscamos una persona con ganas de aprender y seguir creciendo en un entorno internacional como Customer Success Jr. **Responsabilidades**: - Desarrollo y automatización de archivos...

  • Customer Success

    hace 2 meses


    Desde casa, México Ventura Tec A tiempo completo

    Our client is a well-established Social Media Manager Saas platform based in California. They provide a complete and user-friendly solution to engage, monitor, and grow their customer's audience on multiple social networks. We are looking for a **Customer Success** professional with a **Sales** mindset. You will be responsible for approaching potential...


  • Desde casa, México Ueni Ltd A tiempo completo

    The Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...


  • Desde casa, México JAST Media A tiempo completo

    We are seeking a talented and motivated Customer Success Manager to lead our efforts in ensuring the success and satisfaction of our customers. In this role, you will be the primary point of contact for our clients, working closely with them to understand their needs, address concerns, and maximize the value they receive from our...


  • Desde casa, México Higlobe, Inc A tiempo completo

    **About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...

  • Customer Success Manager

    hace 1 semana


    Desde casa, México Cloud Software Group A tiempo completo

    **Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...


  • Desde casa, México RENOVA A tiempo completo

    Location: South And Central America, Remote Experience: 2+ in Success/Account Management, preferably SAAS Our team at Renova built a modern client app and support platform for insurance companies. We are on a mission to give everyone using insurance clear, fast and comfortable way to get care when you need it the most. We are looking for a Customer...

  • Customer Success Manager

    hace 1 semana


    Desde casa, México WW AA A tiempo completo

    **Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...


  • Desde casa, México Cloud Software Group A tiempo completo

    **Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...


  • Desde casa, México Divelement Web Services A tiempo completo

    (Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...


  • Desde casa, México Hostaway A tiempo completo

    As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small - and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for...


  • Desde casa, México Trellix A tiempo completo

    **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational...


  • Desde casa, México Station 24 Fitness A tiempo completo

    **OBJETIVO** Como Customer Success Specialist, tu función principal es asegurar la retención exitosa de clientes a través de renovaciones efectivas y la recuperación de cartera pendiente. Trabajando en estrecha colaboración con los líderes de sucursales y el resto del equipo de Customer Success, utilizarás habilidades de negociación y persuasión...


  • Desde casa, México Cattle Care A tiempo completo

    **About us** At Cattle Care, we use Artificial Intelligence to increase the revenue of dairy farms and decrease GHG emissions, antibiotics, and hormone usage. We secured $3.2M in funding from serial angel investors, VCs, and domain experts. We work with 92 farms in the US and have $1.7M ARR. **About the role** Join our dynamic team as a Remote Customer...


  • Desde casa, México Cattle Care A tiempo completo

    **About us** At Cattle Care, we use Artificial Intelligence to increase the revenue of dairy farms and decrease GHG emissions, antibiotics, and hormone usage. We secured $3.2M in funding from serial angel investors, VCs, and domain experts. We work with 92 farms in the US and have $1.7M ARR. **About the role** Join our dynamic team as a Remote Customer...