Back Office Billing
hace 3 días
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Perform activities of the Billing team in order to contribute to quality customer service and departmental effectiveness while maintaining appropriate efficiency levels.
Job Summary: Perform activities of the Billing team in order to contribute to quality customer service and departmental effectiveness while maintaining appropriate efficiency levels. Key Responsibilities: Respond to customer inquiries and resolve issues associated with credit card, pre-authorized checking, and cash transactions Document systems by processing data appropriate to customer accounts for requests/payment, inquiries, and issue resolution Review and process exceptions that fall out of the automated billing processes Perform other Billing duties on a daily basis including, but not limited to, address changes, member or policy maintenance, monetary adjustments, new account set-up, dispute research and resolution, fraud research, receivable collection on accounts and quality review Handles complaints concerning billing in a timely manner Ensures accuracy and integrity when entering consumer information and revealing information to appropriate personnel Within prescribed guidelines, makes sound decisions regarding refund limit adjustments, requests to reimburse fees, transaction authorization requests, and other matters that impact risk and/or income Create and maintain internal reporting tools in a timely and accurate manner Works under mínimal supervision and may assist in orienting and training lower level employees Supervisory Responsibilities: This job does have supervisory duties Preferred Qualifications: Education and Experience College degree or an equivalent experience 2-4 years of related experience Certificates, Licenses, Registrations None Functional Skills Excellent Customer service and communication skills
At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
**Good Hands. Greater Together.®**
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
**Benefits
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