User Operations Senior Analyst

hace 6 meses

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
The User Operations Senior Analyst role is a unique opportunity to help growth in one of the fastest growing companies ever. This data driven role calls for a combination of analytical thinking & inter-personal ability to manage user base and behavior.

Role Responsibilities:

- As a user operations senior analyst, you will be responsible for acquisition and engagement of our users to our platform as well as the growth of our user base, via a combination of online and offline strategies.
- Be curious and user-centric. Build deep insights and understanding of our potential and existing users in the local culture, in order to build your own growth-oriented methodologies and initiatives.
- Utilise data to understand user behaviour and identify areas for improvement as we grow our business, while being always aware and critical of ROI.
- Be self-sufficient in data analytics, as a data master with excellent data processing and analytics skills, and sufficient in systems such as Excel and Tableau, and preferably SQL.
- Be highly collaborative with other local & global teams in a culturally diverse environment, and comfortable with challenging hours
- Be proactive in identifying new projects and taking ownership.

Role Qualifications:

- 2-5 years of preferably online Food / Grocery delivery business. Or operational/analytical experience gained in consulting, investment banking, marketing or operations management, or in tech industry
- Data driven decision making mentality and sound business judgment through strong analytical thinking
- Relevant experience in a fast paced business environment is a plus
- Proven to be self-motivated, self-directed and eager to take ownership of tasks to ensure solutions

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

  • User Insights Senior Analyst

    hace 6 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • End User Support Analyst

    hace 6 meses

    Tlahuac, México zb.io A tiempo completo

    **Title: End User Support Analyst** **Mode: Contract** **Duration : 6 -12 Months Contract + Possible Extension (Depending On business needs)** **Industry Type: Oilfield** **Location : Mexico City** **Working a 12hr shift for a 14 ON/7 Off OR a 7On/7 Off period**. - Client is looking is currently hiring an **End User Support Analyst**, This is an...

  • Payroll Operations Analyst Sr

    hace 6 meses

    Tlahuac, México Emerson A tiempo completo

    The Senior Payroll Operations Analyst is a key member of the Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the Analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the...

  • Operations Support Analyst

    hace 6 meses

    Tlahuac, México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Payroll Operations Analyst

    hace 6 meses

    Tlahuac, México Emerson A tiempo completo

    The Payroll Operations Analyst is a key member of the Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the global...

  • Fiduciary Onboarding Operations Analyst

    hace 7 meses

    Tlahuac, México Citi A tiempo completo

    The Fiduciary Onboarding Analyst is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Fiduciary Onboarding...

  • Senior Analyst, Settlement Operations

    hace 7 meses

    Tlahuac, México Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Senior SAP Supply Chain Apo Analyst

    hace 6 meses

    Tlahuac, México NTT DATA A tiempo completo

    **Req ID**: 279149 We are currently seeking a Senior SAP Supply Chain APO Analyst to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). **SAP Supply Chain APO Analyst** Ecolab is seeking a **Senior SAP Supply Chain APO Analyst** to work with the "Supply Chain Advanced Planning and Optimization value stream" of the SAP Platform Services team....

  • Business Operations Analyst

    hace 6 meses

    Tlahuac, México Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Senior Customer Security Analyst

    hace 6 meses

    Tlahuac, México Thomson Reuters A tiempo completo

    **Senior Customer Security Analyst** Are you passionate about the chance to bring your technical experience to drive our Engineering team using industry best practices in a world-class company? Here at Thomson Reuters we are hiring 100+ Engineers with various experience levels for our Operations Center in Mexico City. We are expanding our global Operations...

  • Senior Analyst, Promotions

    hace 6 meses

    Tlahuac, México Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • People Operations Analyst

    hace 6 meses

    Tlahuac, México Creditas (EN) A tiempo completo

    **People Operations Analyst** **Sobre Creditas** Creditas es la plataforma líder en América Latina de soluciones de consumo y préstamos 100% online construida alrededor de tres ecosistemas: propiedad inmobiliaria, automotriz y salarios. Trabaja para cambiar activamente el mercado de crédito en Brasil y México a través de la experiência de usuario y...

  • Grocery Business Operations Senior Analyst

    hace 7 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Financial Analyst

    hace 7 meses

    Tlahuac, México Ford Motor Company A tiempo completo

    Cuautitlan Stamping & Assembly Plant Finance team is seeking a Finance Analyst with strong business acumen and the ability to interface with our operating partners. - The Finance Analyst role is critical to reporting real-time cost performance and helping operations develop cost savings strategies throughout the facility. Bachelor’s degree preferably in...

  • User Experience Sr

    hace 7 meses

    Tlahuac, México Citi A tiempo completo

    The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients,...

  • Ops Sup Analyst 1

    hace 6 meses

    Tlahuac, México Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Fiduciary Operations Analyst

    hace 7 meses

    Tlahuac, México Citi A tiempo completo

    The Fiduciary Operations Analyst is an intermediate level position responsible for the processing of Agency & Trust client instructions.The overall objective of this role is to instruct cash and securities transactions on behalf clients and ensure all has been executed acording to internal policies and procedures.. **Responsibilities**: - Assist the...

  • End User Product Manager

    hace 7 meses

    Tlahuac, México Top Remote Talent A tiempo completo

    The American product company operating in the field of home improvement services is seeking an experienced End User Product Manager to join their product team! As a Product Manager, you will be responsible for designing and delivering the end user features of their product, ensuring that they meet the needs of the customers and align with the company's...

  • Growth Operations Senior Analyst

    hace 7 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • User Insights Senior Analyst

    hace 7 meses

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...