Payroll Operations Analyst Sr

hace 5 meses

Tlahuac, México Emerson A tiempo completo

The Senior Payroll Operations Analyst is a key member of the Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the Analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the global service level goals.

**In this Role, Your Responsibilities Will Be**:

- Serve as liaison between Payroll Operations, HRIS Operations and the Business Unit Customers by interacting with HR, Employees, other departments, and external vendors to understand their requirements and needs.
- Track resolution of issues and risks critical to production and processes to achieve customer service goals
- Create adjustments needed to correcting balances, hours, earning, etc., all types of balance adjustments
- Provide primary support to users and resolve questions in all areas of HCM specifically Payroll and employee self-service
- Provide support for employee transfers across Emerson businesses
- Identify and report unknown/unresolved errors that impact productivity and/or the employee experience
- Perform regression testing for recurring patches/updates to the HCM and Payroll system functionality based on assigned test scripts
- Provide input to assist with the development of in-house training, as needed
- Ensure accurate and timely payroll payments to employees on the US payrolls, which includes multiple states, multiple pay frequencies and multiple legal entities
- Complete basic payroll functions including balance adjustments, mass salary updates, emergency payments, and periodic processing as required
- Attend periodic training to maintain levels of proficiency
- Maintain good knowledge in the software tools that are used to manage and maintain accurate data processing
- Support benefits function as it relates to employee contributions for healthcare, pension information, etc.
- Maintain HCM data integrity and confidentiality.
- Provide timely documentation and responses to questions that arrive through the department mailbox, e
- mail, and phone requests
- Research and investigate laws and regulation as needed
- Following up with customers and team members on requests timely and accurately
- Importing Time Entry Files
- Assisting Payroll Operations Analyst(s) with resolving/troubleshooting errors or processing issues
- Assisting with on-the-job training for new employees
- Ensure timely processing and balancing of post payroll interface file submissions
- Assist Payroll Operations Supervisor with special payments project planning, testing and validations
- Back-up coverage to department admin for mail processing, garnishment uploads, tax notice ticket creation, etc.
- Other duties as assigned by management

**Who You Are**:
You readily action new challenges, without unnecessary planning. You see opportunities that benefit the customer. You build collaboration allowing others across the organization to achieve shared objectives.

**For This Role, You Will Need**:

- Bachelors Degree in a Human Resources, Payroll, Business, or related field of study
- 5+ years of related work experience, preferably in a multi-division, multi-state environment.
- Must be able to use Microsoft Excel, Microsoft Word and ten key by touch
- Ability to work in a team environment with minimum supervision
- Excellent communication skills, both verbal and written with multi-disciplines from the clerical level to senior management
- Ability to understand tax laws and setup to ensure proper taxation on paychecks
- Ability to show promptness and urgency in recognizing priority of tasks
- Ability and willingness to accept change
- Ability to function effectively in a rapid-paced environment
- Must be able to think logically and creatively to resolve problems and prevent them from reoccurring
- Must be detail-oriented and conscious of data confidentiality requirements
- Ability to understand processes without every detail needing to be defined
- Must be able to multi-task

**Our offer to you**:
At Emerson, we are committed to creating an inclusive and diverse workplace. We believe that diversity drives innovation and fosters creativity, and we welcome applicants from all backgrounds to apply. As an equal opportunity employer, we value and celebrate the uniqueness of every individual. We also provide reasonable accommodation/adjustments to ensure that all applicants have an equal opportunity to showcase their skills and expertise.

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