Wfm Real Time Analyst
hace 2 semanas
IMPORTANTE CALL CENTER SOLICITA WFM REAL TIME ANALYST
**Misión**: El RTA monitoriza/gestiona en tiempo real los recursos diarios disponibles de la manera más efectiva posible, participando de la planificación junto a los WFM planning specialist de las cuentas, gestionando los movimientos entre skill y, en definitiva, optimizando los tiempos entre las diferentes tareas a cubrir. Depende del Gerente de WFM.
**Requisitos**:
Ultimo grado de estudios bachillerato concluido
Manejo de Excel avanzado
Experiência mínimo de 6 meses como Real Time, WFM o MIS
Conocimiento de métricas operativas de Contac Center
**Funciones**:
Gestión de tiempo real de auxiliares y tiempos de conexión
Envió de reportes de productividad a operación
Análisis de desviaciones en plan de vuelo
Planeación y seguimiento de planes de acción junto con operaciones para mejora continua de KPI'S
**Conocimientos**:
Análisis de datos y marcado en call center
Realizar reportes gerenciales
Manejo de métricas de call center
Conocimiento de KPI´s y SLAS´s en campañas In y Out Bound
Adherencia de las llamadas telefónicas
Dimensionamientos
**Ofrecemos**:
Sueldo base bruto de 12,000
Prestaciones de ley
Ventana de servisio de 1:00pm a 11:00pm
**Zona**: Naucalpan (10 min. del Metro Cuatro Caminos) Interesados postularse por este medio
Al ser una empresa socialmente responsable e incluyente no discriminamos por ningún motivo, causa o circunstancia y no solicitamos certificados médicos de no embarazo ni de virus de inmunodeficiencia humana.
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