Supplier Inspection Manager

hace 5 meses

Ciudad de México Citi A tiempo completo

**Responsibilities**:

- Manage and drive the incident management process from Start to Finish.
- Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
- Facilitates and ensures Issue Management Quality Standards are met for issues documented
- Act as the Single point of Contact for issue metrics.
- Transform raw data into useful metrics and reportable information for senior leadership.
- Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
- Keeps abreast of the organization’s operational processes and best practices for business strategy.
- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.

Citibanamex Office of Governance & Control (OGC) is a function within the “first line of defence”, reporting directly to the Mexico GFB CEO. It is responsible for strengthening the control environment across the entire franchise and to build a more effective Governance Structure and Operating Model. Citi utilizes Third Parties in many ways to achieve certain strategic goals. This utilization does not diminish Citi’s responsibility to ensure that all Third Party activity is conducted in a safe and sound manner and in compliance with applicable laws, rules, regulations, policies and standards of conduct. The use of Third Parties may pose many risks to Citi and its customers, notably strategic, operational, reputational, legal, regulatory, compliance, fraud and in some cases, credit risks. Citi is responsible for the management of all of these risks and has an obligation to provide governance and oversight of Third Parties commensurate with the level of risk associated with each Third Party Relationship. Third Party management requirements are organized by five main phases of the Third Party Relationship: Planning, Due Diligence and Third Party Selection, Contracting, Ongoing Monitoring, and Termination. Each phase presents different requirements to identify, mitigate and/or escalate the risk(s) associated with the Third Party Relationship, depending on the type and risk level involved.

Key responsibilities:

- Establish and maintain a supplier inspection methodology with a process framework which is aligned to existing review frameworks across the three lines of defense.
- Manage a multi-year inspection program to cover “most critical suppliers” and high risk third party relationship.
- Execute an annual inspection plan and execute inspection against this plan.
- Ensure inspection findings are managed according standard issue management process.
- Foster an integrated inspection approach across the supply chain and the third party life cycle processes to manage risk in a safe and sound control environment.
- Provide guidance to establish a sustainable governance with clear accountabilities and business ethics according Citi´s value.
- Drive a holistic risk
- and quality culture which provides business value across the supply chain.
- Periodically report to the appropriate local and global Governance Committee(s) on the status of the inspection program and its results.
- Ensure that relevant members of Senior Management have been made aware about the regulatory, strategic, reputational, legal, compliance risks by the use of external Third Parties.
- Ensure the regulatory risk(s) associated with external Third Party Relationships are identified and assessed in accordance with criteria established by the CTPMO and using systems and/or processes approved by CTPMO.
- Partner with the OGC, GFB Senior Management Team, CTPMO and ESC to develop and manage periodic reviews of the effectiveness of the Mexico Third Party Management Program to look for continuous improvements and/or implement Global best practices.

Knowledge/Experience:

- 6+ years of financial services industry experience required.
- Relevant Third Party Management and Risk & Control knowledge required.
- Audit / Risk Management experience is a must.
- Leadership and management experience to lead teams and small projects.
- Experienced in supply chain and service management concepts.
- Knowledge of relevant local and global

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