Night Shift

hace 4 semanas


Monterrey, México ATOS A tiempo completo

**Night Shift - Remote Service Desk Jr: Portuguese/English.**

**Onsite training 1 month and visit office occasionally.**

**Monday to Friday: 1am - 9am**
- **Perform first-level diagnosis** and troubleshooting support to end-users and customers.
- **Work under minimum supervision and receive inbound transactions and inquiries**, provide support in accordance with established processes and document incidents and remedies.
- **Escalate complex incidents to second-level support personnel.**:

- **Troubleshoots via the phone, chat or other support channels**, hardware, software, and network operating problems and involves technical resources to ensure resolution.
- **Identifies, investigates and researches user questions and problems** as well as isolating and resolving information systems problems.
- **Coordinates referrals to appropriate technical,** professional, or service personnel
- **Receives and prioritizes issues** and forwards using appropriate escalation procedures.
- **Briefs customers and/or management on the status of resolution efforts**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $17,000.00 - $18,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Caja de ahorro
- Vales de despensa
- Vales de restaurante

Educación:

- Licenciatura terminada (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial


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