Soft Collections Representative

hace 6 días


Tlahuac, México American Telemarketing Solutions A tiempo completo

We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team.

The Agent plays a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances.

**Responsibilities**:

- Contacting Debtors:_
- Initiate contact with debtors through phone calls.
- Conversational English and comprehension is required.
- Clearly communicate the nature of the debt and establish a cooperative dialogue.
- Negotiating Payment Plans:_
- Assess the financial situation of debtors and negotiate realistic and achievable payment plans.
- Provide information on alternative payment options to facilitate debt resolution.
- Documentation and Reporting:_
- Maintain accurate and detailed records of all communication with debtors.
- Generate reports on collections activities, outstanding balances, and progress towards collection goals.
- Compliance:_
- Ensure compliance with relevant laws and regulations governing debt collection practices.
- Follow ethical and legal standards in all interactions with debtors.
- Customer Service:_
- Address debtor inquiries and concerns in a professional and courteous manner.
- Provide assistance and guidance to help debtors understand their financial obligations.

**Qualifications**:

- High school diploma or equivalent.
- Proven experience as a customer service agent.
- Some understanding of debt collections is preferred.
- Experience with SAP, or other CRMs is a Plus.
- Excellent negotiation and communication skills.
- Ability to work independently and as part of a team.
- Proficient in using collection softwares and or Microsoft Office Suite.

**Skills**:

- Strong interpersonal and communication skills.
- Persuasion and negotiation skills.
- Detail-oriented with strong organizational abilities.
- Ability to work under pressure and meet targets.
- Problem-solving and decision-making skills.

Tipo de puesto: Tiempo completo

Salario: $10,000.00 - $11,000.00 al mes

Horario:

- Lunes a viernes
- Rotativo
- Turno de 8 horas

Prestaciones:

- Bebidas gratis

Puede trasladarse/mudarse:

- 11530, Ciudad de México, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

- Inglés avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial



  • Tlahuac, México American Telemarketing Solutions A tiempo completo

    **Job Overview**: We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team. The Agent plays a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances. **Responsibilities**: - Contacting Debtors:_ - Initiate contact with debtors through phone calls. -...

  • Soft Collections Agent

    hace 5 días


    Tlahuac, México American Telemarketing Solutions A tiempo completo

    **Job Overview**: **Responsibilities**: - Contacting Debtors. - Negotiating Payment Plans. - Documentation and Reporting. - Customer Service. **Qualifications**: - Previous experience as a Customer Service/Soft Collections Agent (preferred). - Excellent negotiation and communication skills. - Ability to work independently and as part of a team. -...

  • Collections Analyst

    hace 2 semanas


    Tlahuac, México SoftwareOne A tiempo completo

    Job Function: Finance The role: We are thrilled to announce an opportunity to join our team as: **Collections Analyst** **SoftwareOne** Scope: Full-time | Location: Mexico City - We are looking for an "Collections Analyst", will be responsible for the operation of NORAM and Canada._ **Main responsibilities**: - Management of the FINANCE.NA folder which...

  • Collections Agent

    hace 2 semanas


    Tlahuac, México HUBTEK A tiempo completo

    **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training** services. We have been impacting the world since 2018 and we want to keep pushing...

  • Collections Analyst

    hace 4 días


    Tlahuac, México SoftwareOne A tiempo completo

    Job Function: Finance The role: We are thrilled to announce an opportunity to join our team as: **Accounts Receivables Analyst / Collections** **SoftwareOne** Scope: Full-time | Location: Mexico City | Hybrid **Main responsibilities**: - Focus on collections - Customer reconciliations - Handling, sending and uploading invoices. - Reviewing customer's...

  • Customer Service

    hace 4 semanas


    Tlahuac, México Gordian Staffing A tiempo completo

    **Description**: **Gordian Staffing, A New Way of HR.** We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. Our client...

  • Collections Team Lead

    hace 5 días


    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery...


  • Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...


  • Tlahuac, México SoftwareOne A tiempo completo

    Job Function: Finance The role: We are thrilled to announce an opportunity to join our team as: **Collections Specialist** **SoftwareOne** Scope: Full-time | Location: Mexico City **Main responsibilities**: - Follow up high value customers on regular basis or list provide by Team Lead. update Credit workbench simultaneously and sharetrackers &...


  • Tlahuac, México SoftwareOne A tiempo completo

    Job Function: Finance The role: We are thrilled to announce an opportunity to join our team as: **Collections Specialist** **SoftwareOne** Scope: Full-time | Location: Mexico City **Main responsibilities**: - Follow up high value customers on regular basis or list provide by Team Lead. update Credit workbench simultaneously and sharetrackers &...


  • Tlahuac, México Thomson Reuters, MX A tiempo completo

    About the Role In this opportunity as a Business Development Representative, you will: Prospect for new sales opportunities, develop a pipeline, & closes opportunity or may not execute renewal contracts. Identifies upsell and cross-sell opportunities and passes to an appropriate resource. Hit or exceed your monthly and annual targets and maintain...


  • Tlahuac, México SpotOn A tiempo completo

    Si te gustaría trabajar en una empresa donde puedas aprender, crecer y estar motivado, está oportunidad es tuya... Somos una plataforma de rápido crecimiento centrada en los pagos, la comercialización y la lealtad de los clientes. Estamos en busca de Bilingual Agent/ Sales Representative. **Requisitos**: - Inglés conversacional y escrito avanzado...


  • Tlahuac, México Genesis Managment LLC A tiempo completo

    **JOB DESCRIPTION** Genesis Management is a fintech venture backed company that processes short-term signature loans for lenders. We are dedicated to our core values of Excellence, Encouragement, Strength, Diversity, and Support. We are looking for talented bilingual sales representatives that are passionate, ambitious, confident, true competitors to close...


  • Tlahuac, México Genesis Managment LLC A tiempo completo

    **JOB DESCRIPTION** Genesis Management is a fintech venture backed company that processes short-term signature loans for lenders. We are dedicated to our core values of Excellence, Encouragement, Strength, Diversity, and Support. We are looking for talented bilingual sales representatives that are passionate, ambitious, confident, true competitors to close...


  • Tlahuac, México The Bridge México A tiempo completo

    **Descripción**: !WE TRANSFORM THE FUTURE OF PEOPLE! Gi Group Mèxico is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the...

  • Logistics Coordinator

    hace 3 semanas


    Tlahuac, México HUBTEK A tiempo completo

    **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training** services. We have been impacting the world since 2018 and we want to keep pushing...


  • Tlahuac, México The Bridge México A tiempo completo

    **Descripción**: !WE TRANSFORM THE FUTURE OF PEOPLE! Gi Group Mèxico is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the...


  • Tlahuac, México The Bridge México A tiempo completo

    **Descripción**: !WE TRANSFORM THE FUTURE OF PEOPLE! Gi Group Mèxico is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the...


  • Tlahuac, México Firstsource Transaction Services, LLC A tiempo completo

    ¿Te gustaría trabajar con buen Seguro de Vida? ¿Vales de despensa? y un salario mensual bruto de $16.000 pesos? ¡Ofrecemos un bono inicial de $200 USD en una tarjeta de regalo de Amazon pagada en el inicio de tu primera semana! ¡Trae a un amigo a la entrevista y recibe $75 adicionales! (Se requiere inglés avanzados) Todo esto mientras trabajas en una...


  • Tlahuac, México Firstsource Transaction Services, LLC A tiempo completo

    ¿Te gustaría trabajar con buen Seguro de Vida? ¿Vales de despensa? y un salario mensual bruto de $16.000 pesos? ¡Ofrecemos un bono inicial de $200 USD en una tarjeta de regalo de Amazon pagada en el inicio de tu primera semana! ¡Trae a un amigo a la entrevista y recibe $75 adicionales! (Se requiere inglés avanzados) Todo esto mientras trabajas en una...