![The Bridge México](https://media.trabajo.org/img/noimg.jpg)
Tech Support Representative
hace 3 días
**Descripción**:
WE TRANSFORM THE FUTURE OF PEOPLE
Gi Group Mèxico is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world. Our purpose is to build bridges, change careers and transform people's future.
We support diversity and multicultural environments as it allows us to develop great projects. Additionally, we value respect, ownership, sustainability and innovation. We are looking for the next game changer to join the team as Technical Support Representative. Are you a digital nomad? Well this role was made for you, you can be located anywhere in CDMXand enjoy 100% of the flexibility that this implies.
We are 100% digital, we believe in your value and we promote your development at all levels.
Join our community of talents
WeBuildYouCross
**Requisitos**:
**Responsibilities**:
We are looking for Tech Support Representatives to join our customer service team.
As a Tech Support Agent, you will provide timely technical assistance to customers, diagnose and troubleshoot issues, document cases accurately, and escalate complex problems. Your role is crucial for maintaining customer satisfaction and requires staying updated on product updates and industry trends.
Manage, process and resolve client requests in an accurate and timely manner.
Provide excellent customer service through verbal and written communication.
Focus on problem solving, on handling difficult and high-stress situations.
Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
Work closely with internal and external partners
Minimum requirements
- ️Hard Skills
Experience in the Area
Advanced English (C1)
2-3 + years of experience working in a customer service tech support environment
Excellent customer relationship skills and a passion for achieving goals.
Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
Excellent verbal and written communication skills to manage internal and external relationships.
Ability to establish lasting relationships with clients and colleagues.
High school diploma or equivalent (minimum).
It is valued to have completed university or technical studies.
Salesforce or experience with CRMs.
Troubleshooting for payment terminals and payment hardware like readers/swipers/customer facing displays, etc.
Troubleshooting for POS stations + networking
Preferable restaurant experience, if applicable.
High customer service skills
The basis for reconciliation/batching.
Soft Skills
Strong communication skills, with the ability to align the organization around complex technical decisions
Active coach and mentor whose goal is to develop and maximize the team's potential
Proactivity and passion for the client.
Assertiveness.
Our Benefits for You
Competitive salary, you work in a digital environment
Type of contract: 100% Payroll with Law and upper benefits
Fun, inclusive and transparent work culture. This is very important for us as bridgers
Advantages? Tons, it's a great interview question
Guaranteed high impact projects
Multicultural and intercultural teams, with high potential like yours
Our position
We support multicultural environments. For us, the most important thing is your values and the knowledge and potential you have.
We support 100% all genders, ethnicities, religions, abilities and talents, diversity allows us to develop great projects.
We care about you, you will be part of our family
NOTE:We are aware of your time, the process will go so quickly as long as you are committed
We can't wait to meet you
-
Customer Support Representative
hace 2 semanas
Tlahuac, México Cargobase A tiempo completoCargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Customer Support Representative
hace 1 mes
Tlahuac, México Cargobase A tiempo completoCargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Customer Support Representative
hace 3 semanas
Tlahuac, México Cargobase A tiempo completoCargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Field Tech Senior Representative
hace 1 semana
Tlahuac, México NTT DATA A tiempo completo**Req ID**: 285928 We are currently seeking a Field Tech Senior Representative to join our team in Mexico City (Tlalpan Area - Coyoacan), Ciudad de México (MX-CMX), Mexico (MX). 31407203 - Field Tech Senior Representative Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and...
-
Field Tech Senior Representative
hace 3 semanas
Tlahuac, México NTT DATA A tiempo completo**Req ID**: 281116 We are currently seeking a Field Tech Senior Representative to join our team in Mexico City (Tlalpan Area - Benito Juarez), Ciudad de México (MX-CMX), Mexico (MX). 31407203 - Field Tech Senior Representative Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and...
-
Technical Support Representative
hace 4 semanas
Tlahuac, México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
-
Sales Support Representative
hace 2 semanas
Tlahuac, México Sagan A tiempo completo**Job Title: Sales Support Representative - Latam** **Location**:Remote (CST Timezone) **Working Hours**: Monday - Friday, 08:00 AM to 05:00 PM CST Join our team as a Sales Support Representative and become an integral part of our dynamic sales department. As a Sales Support Representative, you will play a crucial role in providing administrative and...
-
Tech Support Agent
hace 3 semanas
Tlahuac, México Global Consults A tiempo completoImportante empresa estadounidense solicita Tech support Agent On Site - Área:Paseo de la Reforma cerca del metrobús HamburgoActividades a desempeñar: - Estarás encargado de brindar soluciones a nuestros clientes vía chat o llamadas telefónicas.Monitorear y mantener comunicación con clientes de USAOfrecemos: - Contrato directo con la empresa - Sueldo...
-
Bilingual Tech Sales Representative
hace 2 semanas
Tlahuac, México Sagan A tiempo completo**Position: Bilingual Tech Sales Representative - Latam** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 10:00 AM to 04:00 PM (EST) Join our dynamic team at the forefront of technology solutions as a Bilingual Tech Sales Representative. In this role, you will be instrumental in our expansion into the Latin American market. Your...
-
Tech Support
hace 2 semanas
Tlahuac, México Global Consults A tiempo completoVacante bilingüe c2 Empresa importante, busca personas con experiência en soporte técnico en compañías de internet o teléfono, mínimo un año en el área. Contrato directo con la empresa Ventana de horario de 7am a 7pm ofrecemos: Sueldo base $18,250 brutos mensuales Capacitación pagada $ Te otorgamos equipo de cómputo computadora Prestaciones...
-
Tech Support
hace 3 semanas
Tlahuac, México JM Group A tiempo completoImportante empresa de servicio técnico solicita **Tech Support** - Home office_ - **Entrevista 100 % en ingles**_ **Requisitos**: - Ingles avanzado conversacional indispensable - 2 a 3 años de experiência como Service Desk analyst o soporte técnico IT, reciente - Bachillerato o Lic. Trunca o concluida **Actividades**: - Habilidad de resolución de...
-
Field Tech Senior Representative
hace 4 días
Tlahuac, México Hashmap A tiempo completo**Req ID**:268892 We are currently seeking a Field Tech Senior Representative to join our team in Tlalpan - Alcaldía Coyoacan - CDMX, Ciudad de México (MX-CMX), Mexico (MX). Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems....
-
Field Tech Senior Representative
hace 3 días
Tlahuac, México NTT DATA A tiempo completo**Req ID**: 268892 We are currently seeking a Field Tech Senior Representative to join our team in Tlalpan - Alcaldía Coyoacan - CDMX, Ciudad de México (MX-CMX), Mexico (MX). Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems....
-
Bilingual Technical Support Representative
hace 3 semanas
Tlahuac, México RH Pro Experts A tiempo completoAn American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...
-
Tech Support Jr
hace 4 semanas
Tlahuac, México ATOS A tiempo completo**Onsite Tech Support Jr. - Av. Insurgentes Sur #859 Delegación Benito Juarez, CDMX** **Maintains, analyzes, troubleshoots, and repairs computer systems**, hardware and computer peripherals. **Perform general preventative maintenance tasks on computers**, laptops, printers and any other authorized peripheral equipment, etc. Tipo de puesto: Tiempo...
-
Bilingual Technical Support Representative
hace 3 semanas
Tlahuac, México SAE A tiempo completoAn American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...
-
Tech Support/ Help Desk
hace 3 semanas
Tlahuac, México Global Consults A tiempo completo**Vacante bilingüe c1** Empresa dedicada a la comercialización de software busca personas con experiência en soporte técnico en compañías de internet o teléfono, mínimo un año en el área. Si eres un agente con Inglés avanzado, conocimientos y experiência en áreas como help desk/ tech support, ¡esta es tu oportunidad de formar parte de una...
-
Tech Support/customer Service
hace 3 días
Tlahuac, México Global Consults A tiempo completo**Vacante bilingüe c2** ¿hablas inglés? ¿te gusta trabajar en el área de tech support? ¿te gustaria formar parte de una empresa reconocida y ser parte de un gran equipo laboral? No pierdas esta oportunidad y si cuentas con esta experiência **¡postulate hoy mismo!** Empresa importante, busca personas con experiência en soporte técnico en...
-
Technical Support Representative
hace 1 mes
Tlahuac, México Siteline Technologies A tiempo completoAs a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity...
-
Tech Support Agent $22000 Mas Bono
hace 1 semana
Tlahuac, México Infys A tiempo completo**Forma parte de nuestro equipo!** Solicitamos personal bilingüe para campaña de Service desk / Tech Support, brindando soporte remoto a empleados de una importante empresa de telefonia en Mexico y E.U **Ofrecemos**: Sueldo base **$22,700** mensuales brutos Bono trimestral de productividad de hasta $4000 Prestaciones de ley y superiores (SGMM, Seguro...