Operations Manager

hace 6 meses

Azcapotzalco, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Operations Manager - Data Ops Instrument

Objective

Markets Securities ServicesData Ops Pricing is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities with in HSBC Group.

The process is located in Bangalore, Colombo, HK and Edinburgh. We cater services to 2 main businesses namely Global Market and HSS.

APAC (Asia Pacific), EMEA (Europe, Middle East), MENA (Middle East and North of Africa) and Americas

Activites:

- Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures)
- Plan & promote Band Progression to meet Business requirements and Staff expectations.
- Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
- Drive staff development through soft skill training, personal development plans
- Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’.
- Strike balance among task, team and individual to inspire and influence staff for the best.
- Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
- Ensure teams are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
- Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues.
- Create an environment where skills and knowledge is openly shared to achieve department and business goals.
- Ensure performance management scheme is implemented in line with procedures across sections consistently
Requirements
- Proven experience of managing people and operational processes
- A positive self-starter with excellent verbal and written communication skills.
- A good understanding of group policies and procedures and the ability to effectively communicate and implement them.
- Excellent teamwork and leadership skills with a proven ability to motivate staff in an ever-changing environment.
- Experience of establishing and maintaining relationships with colleagues to achieve shared goals.
- Evidence of having taken difficult decisions in a complex operational environment including HR related issues.
- Evidence of excellent prioritizing, planning and organizing skills.
- Analytical skills, with ability to recognize areas of risk or opportunities for improvement.
- Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
- Exposure to projects and an understanding of process mapping and process re-engineering.
- Evidence in reducing cost and increasing productivity.
- Excellent communication skills - Written & Verbal
- Excellent interpersonal skills
- Attention to details & high level of accuracy
- Exposure to similar roles
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD**

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