Assistant Manager Operations

hace 5 meses

Azcapotzalco, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Assistant Manager Operations - Client Data Services

Main objective:
This is a processing role which involves the need to understand Client Data Life Cycle, its adherence to meet Customer and Regulatory requirement and internal data standards set by the Financial Standard Authority. This role is expected to maximize volume contribution and to meet team and individual PLA's - (Productivity%, Work Rate% and OOE%). Effective queue management based on priority ensuring SLA is achieved. This includes urgent requests highlighted by requestors through generic mail / chat group. Role holder should undertake cross training's and be able to work on multiple queue / Asset Classes which in turn helps improve overall productivity, thereby enabling the function in delivering its obligation to the business partners.

Activitites:

- The individual is also expected to assist Manager to ensure team is highly motivated by organizing related activities to inculcate team work and positivity within the team.
- Assist Line Manager and the team in processing activities and queue/volumes management.
- Meet customer requirements and turnaround requests in agreed time frames
- Adhere to FIM, Audit, and Compliance control requirements (Markets FIM - B12.5 | B12.12)
- All operational processes are operating and that a robust control environment is in place across Accounts and SSI Offshore Services
- Assist Line Manager-Operations to carry out effective Operational Risk assessments by monitoring and implementing risk mitigating plans by escalating potential risks that may arise.
- Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed. Nature of business is such that any error committed exposes the Group to risk of loss / audit finding.
- Participates in site-wide initiatives and best practice sharing sessions.
- Acquire and update knowledge on procedures and products - Validate customer instructions accurately to achieve agreed quality targets (as amended or notified from time to time) on the process.
- Build rapport with customers (internal & external)
- Provide information to customers based on requests made
- Ensure that each work is completed in accordance with established procedures and standards, Produce MI as required
- Identify and escalate potential showstoppers
- Support achievement of team objectives
- Participate in development of cohesive teams, Foster development of co-workers
- Contribute to the creation of a supportive work environment driven by people centric values
- Build professional relationships with colleagues in other areas, delight internal and external customers
- Exhibit ownership of the business
Requirements

**Requirements**:

- Proven Client Service Experience & Stakeholder Management
- Exposure to Global Markets products
- Ability to work on complex queries to resolve issues
- Experienced in Risk and Operations Management
- Ability to interpret complex changes in regulatory guidelines and assess impact
- Ability to plan and manage multiple tasks with competing deadlines
- should be effective in guidance and Stakeholder Management
- Experience of managing crisis situations and take appropriate /timely decision
- Ability to work under pressure
- Self-motivated and Ability to inspire others.
- Ability to work with minimum supervision and a flexible approach to working hours and responsibilities
- Good understanding of regulatory requirements and Global Standards
- Ability to interpret complex data

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued by HSBC Electronic Data Process Mexico Private LTD

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