Desktop Support L1

hace 2 semanas

Tijuana, México Iron Service Global Inc A tiempo completo

**Desktop Support L1**
**Minimum Experience 1-3 Years of Field Services Technician**

**As an Onsite Support Technician, experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to**:
**Provide customer facing end-user support that includes**:

- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
- Provide Hand and Feet support for network data and voice devices

**Salary**: $16,000.00 - $18,000.00 per month

Ability to commute/relocate:

- 22203, Cañón del Padre, B.C.: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Desktop support: 1 year (preferred)
- Active Directory: 1 year (preferred)

Work Location: In person

  • Desktop Support Technician

    hace 4 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    OUR COMPANY: Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our...

  • Desktop Support and IT Infrastructure Specialist

    hace 4 semanas

    Tijuana, México North American Production Sharing, Inc. A tiempo completo

    We are a leading manufacturing company that produce kitchen cabinet in the United States. Technology is the lifeblood of our business – we believe that data-driven companies will dominate our space. We are the high-tech leader of our industry and are looking for talented Data Scientists to join us to deploy the latest ML and AI techniques and technologies...

  • Administrador de Servidores

    hace 7 días

    Tijuana, México NAPS A tiempo completo

    **Vacante para la empresa NAPS en Parque Industrial Finsa Alamar -Tijuana, Baja California**: Primary Responsibilities include the following, other duties may be assigned: Education and/or Experience: Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree 3-5 years related experience in a Desktop Support role ITIL or ITSM training or experience in a...

  • Administrador de Redes

    hace 4 semanas

    Tijuana, México North American Production Sharing A tiempo completo

    **Primary Responsibilities include the following, other duties may be assigned**: - Install and troubleshoot issues with Desktop and Laptop Computers - Troubleshoot and resolve issues on Windows 10, Windows 7, Office 2016, 2013 - Support and maintain Laser Printers, Label Printers, and other related equipment on the production shop floor and warehouses. -...

  • IT Engineer

    hace 5 días

    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: **Primary Responsibilities include the following, other duties may be assigned**: - Install and troubleshoot issues with Desktop and Laptop Computers - Troubleshoot and resolve issues on Windows 10, Windows 7, Office* - Support and maintain Laser Printers,...

  • IT Administrator

    hace 5 días

    Tijuana, México North American Production Sharing de México A tiempo completo

    **Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: **Primary Responsibilities include the following, other duties may be assigned**: - Install and troubleshoot issues with Desktop and Laptop Computers - Troubleshoot and resolve issues on Windows 10, Windows 7, Office* - Support and maintain Laser Printers,...

  • IT Administrator

    hace 5 días

    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **It administrator** **Primary Responsibilities include the following, other duties may be assigned**: - Install and troubleshoot issues with Desktop and Laptop Computers - Troubleshoot and resolve issues on Windows 10, Windows 7, Office* - Support and maintain Laser Printers, Label Printers, and other related equipment on the production shop floor and...

  • IT Engineer

    hace 5 días

    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades Experiência y requisitos Education and/or Experience: Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree 3-5 years related experience in a Desktop Support role ITIL or ITSM training or experience in a help desk environment. Other Skills and Abilities: Good Spoken and Written skills in Spanish & English...

  • IT Administrator

    hace 5 días

    Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades Experiência y requisitos Education and/or Experience: Computer Certification, Comptia A+, MCSE, MCITP, Assoc. Degree 3-5 years related experience in a Desktop Support role ITIL or ITSM training or experience in a help desk environment. Other Skills and Abilities: Good Spoken and Written skills in Spanish & English...

  • ERP Analyst

    hace 4 semanas

    Tijuana, México Emprego MX A tiempo completo

    **Descripción y detalle de las actividades** - Collaborates with users and cross-functional teams to document workflow processes and operating procedures. Communicates clearly and concisely to all levels of the organization, serving as a translator between IT and the business units. Performs process modeling, data flow analysis and workflow simplification...

  • IT Software Quality Assurance Engineer

    hace 7 días

    Tijuana, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...