Customer Service and Collaboration Junior Associate

hace 2 semanas


México Kellogg Company A tiempo completo

Join our team as Customer Service and Collaboration Jr Associate. You will be responsible for the understanding & engagement of action plan based on NPS. Also, you will be responsible for end to end collaborative programs with Kellogg´s Customers and process forecast. Furthermore, you will have CPFR responsibilities within the Supply Chain Collaborative programs.

**HERE’S A TASTE OF WHAT YOU’LL BE DOING**
- **Partners with Order Management** to ensure efficiencies for both parties also with Demand Planning to ensure Forecast Accuracy (ICBP)
- **Customer Service and Logistics Leader** for the Multifunctional National Accounts Team (Sales) and monitors programs and procedures to ensure customer understanding and satisfaction (Advantage and NPS)
- **AOS follow up**: Daily update and decision making based on this tool. As well as **Sales Target daily follow up**: Decision Making based on this KPI along with the multifunctional team and Analysis of Weekly Sell In & Sell Out Projection (Visibility for the Company)
- ** Effectiveness of Commercial Plan**: Follow up on accuracy, tendency & elasticity. Also, provides feedback to the company regarding service failures or customer concerns.
- ** Acts as a resource in resolving customer issues** by utilizing excellent Company process knowledge and strong skills in negotiating and selling..
- **Oversees customer issues** and ensure effective and long-term problem resolution.

**YOUR RECIPE FOR SUCCESS**
- Professional Career: Industrial Engineer or Business Administration or related
- Intermediate/Advance Knowledge of Excel
- People Manager Skills (To be Developed)
- Proven Experience on Improvement Projects
- +1 year experience: CPFR, Order Management, Transportation & Customer Development Knowledge/Understanding
- Fluent English

**WHAT’S NEXT**
- Let’s create the future of food,_

Kellogg Recruitment

**ABOUT KELLOGG COMPANY**

Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love - foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.

**Equity, Diversity, and Inclusion** has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.

Kellogg is proud to offer industry competitive **Total Health benefits** (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information

**THE FINER PRINT**

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

Let’s create the future of food,

Kellogg Recruitment



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