Support Engineer
hace 6 meses
**Acerca de Boletia**
Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos. Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan exitosos, al tiempo que buscamos ofrecer experiências únicas e innovadoras a sus asistentes, más allá de la venta de tickets.
En casi 10 años en el mercado nos hemos consolidado dentro del top 10 de las boleteras más importantes de México: más de 5 mil organizadores de eventos con más de 30 mil eventos vendidos a más de 2.5M de asistentes únicos así lo atestiguan.
**Acerca del Rol**
Boletia está creciendo y evolucionando. Como parte de este crecimiento se está buscando un Support Engineer qué será responsable de garantizar la atención y el soporte para las distintas plataformas de la organización. Se encargará de la atención a incidencias a través de los canales de la compañía, investigará las causas y buscará soluciones que ayuden a mitigar dicha incidencia, además de documentar las soluciones a incidencias encontradas así como los tiempos de respuesta, en caso de no poder resolverlas turnará el ticket al equipo correspondiente de producto para buscar la solución.
**Responsabilidades**
- Mantener estándares y mejores prácticas para garantizar la calidad, eficiencia y escalabilidad.
- Colaborar con distintos equipos de trabajo para comprender las necesidades y solucionar incidencias reportadas.
- Trabajar en estrecha colaboración con los equipos del área de producto para garantizar el correcto funcionamiento y la solución de problemas relacionados con las plataformas de la organización.
- Documentar las soluciones técnicas de cada incidencia y mantener la aplicación de buenas prácticas.
- Cumplir los tiempos de entrega de SLA establecidos en el área de las incidencias reportadas.
- Conocer las reglas de negocio de cada uno de los productos para encontrar posibles soluciones.
**¿Qué ofrecemos?**
- Ser parte de una cultura de crecimiento y mejora continua
- Sueldo 18k brutos mensuales
- Trabajo remoto con un horario vespertino-nocturno
- Prestaciones de ley
- Seguro de gastos médicos mayores, de vida y funerarios
- Apoyo para pago de internet
- Aprendizaje constante
- Beneficios empresariales
- Clases de inglés, total pass y plataforma de bienestar emocional
**Buscamos**
- Al menos 1 año de experiência en soporte técnico remoto (indispensable).
- Estudios en alguna carrera relacionada con tecnología o autodidactas que demuestren sus conocimientos con certificaciones.
- Alta disponibilidad de horario para trabajar de 3 a 11pm y rolar descansos (viernes y sábado o domingo y lunes).
- Indispensable: Experiência en bases de datos relacionales (PostgreSQL o MySQL).
Podrás aprender
En este rol aprenderás a usar las siguientes tecnologías, por lo cual NO es requisito tener experiência con éstas, pero sería un plus:
- Docker
- Github
- Git
- AWS (S3, RDS, EC2, Lambda)
- APIs REST
- Linux
Habilidades
- Familiaridad con interfaces de línea de comandos
- Capacidad de análisis de documentación de documentos.
- Excelente ética de trabajo y autodisciplina
- Facilidad de comunicación oral y escrita tanto con personas técnicas cómo no técnicas
- Alto nível de estructura y organización.
- Mindset altamente competitivo.
- Atención al detalle.
- Orientación a servicio.
- Alto nível de empatía.
- Adaptabilidad.
- Tech Savvy.
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