Tech Support Senior Engineer

hace 2 semanas

Tlahuac, México Aveva A tiempo completo

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

Locations: Mexico City OR São Paulo

Work Mode: Hybrid 3 times a week in the office.

Position requires a small amount of international and domestic travel.

The Technical Support team is within the AVEVA Software Business and supports the Customer FIRST (AVEVA Software commercial customer support offering & program) program, which offers a rich portfolio of essential software maintenance, award-winning technical support and services to help customers protect and extend the value of their investment and keep their operations running smoothly.

Responsibilities - You will do:- Support also involves setting up and reproducing customer issues along with documentation of issues and resolutions in CRM systems.- Technical Support Senior Engineer also actively participate in the annual events, such as AVEVA World event. Responsibilities include presentations, product demo and event run/setup/teardown.- When required or requested, Technical Support Senior Engineer may go on customer site visits to solve the issues or to provide consultancy services in conjunction with the associated customer.- Serve as a technical lead to less-experienced Technical Support staff.- In this position, you will be required to perform knowledge transfer activities such as writing Tech Notes, knowledge objects, articles, delivering WebEx sessions, and similar.

Required Skills - You will have:
- Demonstrable knowledge of installation, configuration, and troubleshooting of AVEVA’s Wonderware products OR Microsoft SQL Server.- Degree in a technical field such as Computer Science, Computer Engineering, Electrical/Electronic Engineering.- 5+ years of related work experience and demonstrable knowledge of implementation or troubleshooting with Wonderware products as an AVEVA Software employee, Systems Integrator, or as a customer who has used the products (OR SQL Server).- Demonstrable knowledge of industrial automation hardware.- Excellent written and oral English communication skills are necessary.

Experience with the following:
- Windows Operating Systems- Knowledge of virtualization technologies- Cloud computing- Android, iOS, Windows 10 and UWP- SSRS

Preferred Qualifications - A PLUS:Experience with implementing or supporting the following Wonderware products:
- AVEVA MES- AVEVA System Platform- AVEVA Historian- AVEVA InTouch- AVEVA InTouch OMI- AVEVA Batch Management (InBatch)- AVEVAWork Tasks

APM products:
- AVEVA Mobile Operator Rounds (IntelaTrac)

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

  • Tech Support Agent/chat

    hace 3 semanas

    Tlahuac, México Tech Mahindra A tiempo completo

    The position is with an internet provider company, main activity is tech support via CHAT, you will also be providing customer service, and crossed sales through the same chat platform. ✔ It is required to have 1 year of call center experience, tech support is desirable) ✔ The salary is approximately 14k per month before taxes ✔Rate per hour of...

  • Tech Support

    hace 4 días

    Tlahuac, México Global Consults A tiempo completo

    Vacante bilingüe c2 Empresa importante, busca personas con experiência en soporte técnico en compañías de internet o teléfono, mínimo un año en el área. Contrato directo con la empresa Ventana de horario de 7am a 7pm ofrecemos: Sueldo base $18,250 brutos mensuales Capacitación pagada $ Te otorgamos equipo de cómputo computadora Prestaciones...

  • Tech Support Jr

    hace 2 semanas

    Tlahuac, México ATOS A tiempo completo

    **Onsite Tech Support Jr. - Av. Insurgentes Sur #859 Delegación Benito Juarez, CDMX** **Maintains, analyzes, troubleshoots, and repairs computer systems**, hardware and computer peripherals. **Perform general preventative maintenance tasks on computers**, laptops, printers and any other authorized peripheral equipment, etc. Tipo de puesto: Tiempo...

  • Tech Support/ Help Desk

    hace 7 días

    Tlahuac, México Global Consults A tiempo completo

    **Vacante bilingüe c1** Empresa dedicada a la comercialización de software busca personas con experiência en soporte técnico en compañías de internet o teléfono, mínimo un año en el área. Si eres un agente con Inglés avanzado, conocimientos y experiência en áreas como help desk/ tech support, ¡esta es tu oportunidad de formar parte de una...

  • L3 Support Engineer

    hace 5 días

    Tlahuac, México NTT DATA A tiempo completo

    **Req ID**: 284473 We are currently seeking a L3 Support Engineer to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). **Day to Day job Duties**: Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing Participate in Requirements gathering, design and implementation by collaborating...

  • Technical Support Engineer

    hace 5 días

    Tlahuac, México Premier Tech A tiempo completo

    ¿Estás listo para innovar y compartir valor con todos nuestros clientes? ¡Sigue leyendo! **Tu futuro equipo** En Premier Tech Systems and Automation, mejoramos la eficiencia de las instalaciones de fabricación de nuestros clientes mediante la integración de sistemas innovadores y de alto valor que aprovechan todo el potencial de la robótica. Somos...

  • Field Tech Senior Representative

    hace 1 semana

    Tlahuac, México NTT DATA A tiempo completo

    **Req ID**: 281116 We are currently seeking a Field Tech Senior Representative to join our team in Mexico City (Tlalpan Area - Benito Juarez), Ciudad de México (MX-CMX), Mexico (MX). 31407203 - Field Tech Senior Representative Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and...

  • Support Engineer

    hace 3 días

    Tlahuac, México Boletia A tiempo completo

    **Acerca de Boletia** Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos. Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan...

  • Senior Software Engineer, Fullstack

    hace 4 días

    Tlahuac, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer, Fullstack **WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico**: **Senior Software Engineer, Full S**tack**: **Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a...

  • Tech Support Specialist

    hace 4 días

    Tlahuac, México Aleph Holding A tiempo completo

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Customer Support/devops Engineer--remote

    hace 4 días

    Tlahuac, México SA technologies inc A tiempo completo

    Looking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)

  • Presales Engineer

    hace 1 semana

    Tlahuac, México Recruiters and HR Advisors LATAM A tiempo completo

    **Vacante para la empresa Recruiters and HR Advisors LATAM en Remote - Home Office - Benito Juárez, Ciudad de México**: Importante Empresa Trasnacional de Industria de componentes Electrónicos Solicita: . Applications Engineer / Presales Vision Systems . **Generalidades de la Vacante** - _ Tech Support to customers anytime they have any challenge...

  • Senior Site Reliability Engineer

    hace 6 días

    Tlahuac, México Thomson Reuters A tiempo completo

    **Senior Site Reliability Engineer** We are looking for a Senior Site Reliability Engineer, to join our Service Reliability and Operation group. We provide innovative team collaboration and an opportunity to build, operate and support scalable and reliable services that underpin Thomson Reuters’ products. **About the role**: In this opportunity as a...

  • Support Engineer

    hace 1 día

    Tlahuac, México Nissan A tiempo completo

    **General Description**: The Support Engineer is tasked with supporting day-to-day operations of the automation CoE for Nissan Americas. The role will primarily support automations to ensure stability of deployed projects. **Key Responsibilities**: 1. Technical Support. - Monitors incoming support tickets raised from business users or raised as a result...

  • Sr Software Engineer

    hace 6 días

    Tlahuac, México HAYS A tiempo completo

    Senior Software Developer Why We Have This Role As a Senior software engineer, you will be building systems to help our customers both understand and respond to the experience data provided by their customers or employees. Design and architecture of systems in an agile environment to withstand hyper growth and owning quality from end to end is a rewarding...

  • Tech Support Team Lead

    hace 2 semanas

    Tlahuac, México Upfluence A tiempo completo

    **Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: **About Upfluence** Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer...

  • Field Tech Senior Representative

    hace 2 semanas

    Tlahuac, México Hashmap A tiempo completo

    **Req ID**:270471 We are currently seeking a Field Tech Senior Representative to join our team in Mexico City, Ciudad de México (MX-CMX), Mexico (MX). Performs basic configuration of desktop / notebook /printers.May assist with simple parts replacementand repair on desktops /notebooks/ printers.Travel may be required *Basic knowledge of Window soperating...

  • Field Tech Senior Representative

    hace 2 semanas

    Tlahuac, México NTT DATA A tiempo completo

    **Req ID**: 270471 We are currently seeking a Field Tech Senior Representative to join our team in Mexico City, Ciudad de México (MX-CMX), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacementand repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Window...

  • Field Tech Senior Representative

    hace 4 días

    Tlahuac, México NTT DATA A tiempo completo

    **Req ID**: 210220 We are currently seeking a Field Tech Senior Representative to join our team in Cuautitlan, México (MX-MEX), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacement and repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Windows operating...

  • Staff Support Engineer

    hace 2 semanas

    Tlahuac, México Gigamon A tiempo completo

    We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...