Member Services Agent

hace 2 meses

Tlahuac, México FUNDATION Group LLC A tiempo completo

**About The Company**:
**Quantum** **Financial Technologies**, a union of lenders Camino Financial and Fundation, redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. Our approach merges technological agility with a deep understanding of the financial needs of small businesses, offering a balanced and personalized lending experience.

We are seeking a Member Services Agentt to be a critical part of shaping and growing the Member Services Team

**Job Summary**:
**Main Responsibilities**:

- Solving inbound doubts and creating cases on CRM to record their interaction with members and prospects.
- Helping members with quick solutions, if possible, and if they can not resolve the presented issue, they are responsible for guiding the concerned department and following up their cases.
- Offering high quality service solutions to any request coming from our active members.
- Helping create loan documents for customers.
- Complaint management for complicated customers.

**Requirements**:

- Tech savvy, can easily work on a computer.
- Experience dealing with people
- Service oriented mentality.
- Good communication skills.
- Must be fluent in Spanish and English.
- Open to work in a hybrid environment (3 days a week from the office)

**Desirable**:

- Experience working with G-Suite.
- Patiency to handle complicated situations.
- Ability to multitask and switch between matters.
- Used to handle back to back calls
- Previous experience dealing with customers and service.

**Why join us?**

There are MANY reasons but here are some of them:

- Competitive salary and benefits above the law
- Mission-driven company serving underbanked communities
- High-tech firm well-positioned to exponentially grow and disrupt the financial service sector
- The passionate, young and experienced management team and board of advisors
- Venture-backed start-up incubated at Harvard Business School

Pay: $14,000.00 - $16,000.00 per month

**Language**:

- English (required)

Work Location: Hybrid remote in 06700, Ciudad de México, CDMX

  • Customer Services Agent Puebla

    hace 2 semanas

    Tlahuac, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en San Andrés Cholula, Puebla**: AGENTE BILINGÜE ATENCION A CLIENTES SI RADICAS EN PUEBLA o EN TLAXCALA, esta es tu oportunidad mayor de edad Prepa termianda. inglés intermedio-avanzado ¤ Experiência no requerida Atender llamadas de clientes que requieran asistencia telefónica, nada de ventas sólo customer...

  • Sr. HR Services Agent

    hace 4 días

    Tlahuac, México Kone A tiempo completo

    Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we...

  • Agente Telefónico Trilingüe

    hace 1 semana

    Tlahuac, México Call Center Services International A tiempo completo

    _**Call Center Services International**_, - **Agente telefónico trilingüe**_ **Requisitos**: - Inglés avanzado - Portuguées - Multi-tasker - Conocimientos básicos de Microsoft Office **Ofrecemos**: - $5,200 MXN salario base semanal (después de impuestos) - Prestaciones de ley (Seguro, Infonavit, Fonacot, etc.) **Horario** Lunes a Sabado: 8:00 A.M...

  • Customer Services

    hace 1 mes

    Tlahuac, México CGS A tiempo completo

    **IMPORTANTE EMPRESA** **SOLICITA** **CUSTOMER SERVICES** **Requisitos**: - Escolaridad: Licenciatura Terminada **Experiência: Mínima de 2 en el área de operaciones y atención a clientes** **Idioma: Ingles / Intermedio - Avanzado** **Conocimiento**: - Manejo de algun ERP ( Deseable Sales Force ) - Importaciones ycotizaciones **Actividades**: -...

  • Agente de Atención a Clientes

    hace 4 semanas

    Tlahuac, México INTEGRATED MANAGEMENT SERVICES MÉXICO S.A. DE C.V A tiempo completo

    **Vacante para la empresa INTEGRATED MANAGEMENT SERVICES MÉXICO S.A. DE C.V en Insurgentes Mixcoac - Benito Juárez, Ciudad de México**: **Importante empresa transnacional del giro financiero está en busca de tu talento como Agente de Atención a Clientes** **Ofrecemos** - $ 6,500 pesos mensuales + bono de productividad - Prestaciones de Ley - Excelente...

  • Call Center Agent Collections

    hace 1 mes

    Tlahuac, México 360 BPS A tiempo completo

    We are seeking a Call Center Agent Collections is directly responsible for assisting the Collections Supervisor by initiating and receiving member calls, service accounts requiring special handling, complying with Quality Assurance and attaining performance goals. **Classification**: **Essential Functions** Reasonable accommodations may be made to enable...

  • Bilingual Agent

    hace 2 semanas

    Tlahuac, México Allianz Partners A tiempo completo

    Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional...

  • Project Financial Advisor

    hace 3 días

    Tlahuac, México Hitachi Vantara Corporation A tiempo completo

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • Sms Sales Agent

    hace 1 mes

    Tlahuac, México Sagan A tiempo completo

    **Position: SMS Sales Agent - Latam** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 10:00 AM to 06:00 PM (EST) As an SMS Sales Agent, you will play a pivotal role in our sales process by engaging with leads who have shown interest in our clients' services. Your primary responsibility will be to nurture these leads through SMS...

  • Agente Telefónico Bilingüe

    hace 2 semanas

    Tlahuac, México Allianz Partners A tiempo completo

    **Allianz Partners **is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional...

  • Becario Asistente de Pricing

    hace 4 semanas

    Tlahuac, México JM Logistic Services A tiempo completo

    **Vacante para la empresa JM Logistic Services en Benito Juarez -Benito Juárez, Ciudad de México**: Somos una empresa de logística en comercio exterior que cuenta con trayectoria y prestigio en el medio, buscamos a un ASISTENTE DE PRICING. **Requisitos**: - Lic, o pasante en Negocios Internacionales, Comercio Internacional, o afín. - Edad: 20 años en...

  • Agente Telefónico Bilingüe Vespertino

    hace 2 semanas

    Tlahuac, México Allianz Partners A tiempo completo

    **Allianz Partners **is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional...

  • Agente Telefónico Bilingüe Nocturno

    hace 2 semanas

    Tlahuac, México Allianz Partners A tiempo completo

    **Allianz Partners **is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional...

  • Agente Telefónico Bilingüe Vespertino

    hace 1 semana

    Tlahuac, México Allianz Partners A tiempo completo

    **Allianz Partners **is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional...

  • Agente Backoffice Bilngüe Vespertino

    hace 8 horas

    Tlahuac, México Allianz Partners A tiempo completo

    Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional...

  • Retention Agent Spanish

    hace 1 mes

    Tlahuac, México RMGtalent A tiempo completo

    Spanish-Speaking Retention Agent - Mexico **Job Title**: Spanish-Speaking Retention Agent (FX Company) **Location**: Mexico (Must be based in Mexico) As a Spanish-speaking Retention Agent for our regulated FX (Foreign Exchange) company based in Mexico, your primary responsibility will be to engage with existing clients to enhance their satisfaction and...

  • Agente de Validación

    hace 4 semanas

    Tlahuac, México INTEGRATED MANAGEMENT SERVICES MÉXICO S.A. DE C.V A tiempo completo

    **Vacante para la empresa INTEGRATED MANAGEMENT SERVICES MÉXICO S.A. DE C.V en Insurgentes Mixcoac - Benito Juárez, Ciudad de México**: **Ofrecemos**: - $ 6,500 pesos mensuales + bono de productividad (bono de $1200 garantizado el primer mes si se llega a la meta) - Prestaciones de Ley - Excelente ambiente laboral - Horario laboral L-V de 08:00 a 17:00...

  • Agente de Validación

    hace 1 mes

    Tlahuac, México INTEGRATED MANAGEMENT SERVICES MEXICO A tiempo completo

    **Descripción**: SOFOM líder en productos financieros solicita Agentes para el área de Validación Telefónica. **Funciones**: Evaluar, revisar y procesar solicitudes de crédito. Integrar y compilar el expediente electrónico. Cumplir con la normatividad de autorizaciones de crédito. Realizar llamadas para validar identidad del...

  • Agente de Validación

    hace 2 meses

    Tlahuac, México INTEGRATED MANAGEMENT SERVICES MEXICO A tiempo completo

    **Descripción**: SOFOM líder en productos financieros solicita Agentes para el área de Validación Telefónica. **Funciones**: Evaluar, revisar y procesar solicitudes de crédito. Integrar y compilar el expediente electrónico. Cumplir con la normatividad de autorizaciones de crédito. Realizar llamadas para validar identidad del...

  • Agente de Validación

    hace 1 mes

    Tlahuac, México INTEGRATED MANAGEMENT SERVICES MEXICO A tiempo completo

    **Descripción**: SOFOM líder en productos financieros solicita Agentes para el área de Validación Telefónica. **Funciones**: Evaluar, revisar y procesar solicitudes de crédito. Integrar y compilar el expediente electrónico. Cumplir con la normatividad de autorizaciones de crédito. Realizar llamadas para validar identidad del...