Sr. HR Services Agent

hace 4 semanas


Tlahuac, México Kone A tiempo completo

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others._
- We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off._

Are you ready to make your next career move to join our team as our HR Services Agent?
- Are you customer focused?
- Are you interested in learning about Human Resources?
- Would you like to practice English with other cultures?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you

As our HR Services Agent you will be responsible for guiding our employees to execute their transactions related to operational processes within HR area as well as answering their doubts and questions. You will ensure process compliance and controls are applied to each transaction. The HR Services Agent analyzes transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete transactions.

Our HR Services Agent executes transactions that are part of KONE HR Operations processes. Ensures process compliance and controls are applied to each transaction. Analyses transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete the transaction.

Responsibilities and key activities:
Processes a transaction request, resolves a process related inquiry or provides user support for HR tools by giving phone support or solving tickets. Minimizes work for other tiers when routing requests throughout the process by:

- Sending a sub-request for other teams within HR Services and following-up on their completion to continue the process
- Validating all possible documentation before asking clarification from the requestor
- Identifying the right contact in the HR teams for additional help, review or approval steps per the existing guidelines
- Clearly communicating which process steps are required from the HR team side
- Provide excellent customer service support while educating customers regarding use of self service, and other tools.
- Secures that every request is being logged into a case management tool to track volumes, SLAs etc. Maintains knowledge base as requested by Process Specialist, HE Team
- Works per guidelines and instructions to meet set SLAs and quality targets
- Maintain reminders and notifications to the HR Team, Employees or Managers as specified in the working instructions
- Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Respects controls, process compliance and segregation of duties at every step of the transaction processing. Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date
- Reports time and other process performance data daily as required / Daily reconciliation and corrective actions if needed
- Support process improvements and harmonization activities
- Other projects/tasks as allocated by Process Manager/Team Leader. Supports local administration and maintains employee files and information. Participation in team meetings, process analysis and improvement actions

Minimum requirements:

- Bachelor's degree in Psychology, Business Administration or other relevant field.
- 2 years of experience in HR activities
- Advanced English skills are mandatory (they support U.S employees and managers)
- Customer service mindset
- We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because _
- we believe diversity drives innovation_
- :_
- _We value your authentic self_
- _Diversity, equity and inclusion is embedded in our strategy and value


  • HR Services Agent

    hace 1 semana


    Tlahuac, México Kone A tiempo completo

    Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we...

  • Sr. HR Manager

    hace 3 semanas


    Tlahuac, México BIC A tiempo completo

    For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an...


  • Tlahuac, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Sr. Manager, HR Shared Services Are you interested in joining a team of best-in-class HR leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? At Capital One, you have the opportunity to work in an environment...

  • HR Services

    hace 2 semanas


    Tlahuac, México American Telemarketing Solutions A tiempo completo

    Location: [**Hybrid/Mexico City**] American Telemarketing Solutions is a leading provider of HR and Recruitment Process Outsourcing (RPO) services. We specialize in connecting businesses with top-tier HR and RPO service providers to streamline their recruitment processes and enhance their human resource management strategies. **Responsibilities**: - Act...


  • Tlahuac, México Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Department - Human Resources - Job ID - 38148 - Description & RequirementsWe are looking for a highly motivated person, with an eye to detail, analytical skills, willingness to learn and contribute in HR processes continuity, improvement and automation. HR Shared Service Representative with fluent...


  • Tlahuac, México Baker Hughes A tiempo completo

    **HR Shared Services Specialist** **Are you passionate about being part of a successful team?** **Would you like to work in an innovative and multicultural environment?** **Join our team!** Our Human Resources Shared Services Team offers the best service to our employees and our global organization. We provide support on daily and operational issues and...


  • Tlahuac, México Qualcomm A tiempo completo

    **Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...


  • Tlahuac, México Kellanova A tiempo completo

    As a Human Resources Employee Services Specialist, you will e nsure the end-to-end HR Employee Services for all employees are performed according to regional policies, local legislation, SLA, and statutory requirements, as well as professional support and guidance provided to employees and HR teams throughout the employee life cycle. This role ensures local...


  • Tlahuac, México Adidas A tiempo completo

    Purpose & Overall Relevance for the Organization: - Responsible for Personnel Administration activities such as HRIS administration, Benefits Administration, Document Management, Leaves & Absences administration, filling and archiving, support employee lifecycle transactional task, and support regional and global projects in testings, training, and other key...


  • Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    High school or equivalent - 2+ years of human resources experience - 1+ years of customer service experience - Intermediate English. The Sr. HR Assistant is both a strategic and hands-on role that provides Human Resources support to our Delivery Station Associates. The role is critical in executing our people initiatives, providing great internal customer...


  • Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    High school or equivalent - 2+ years of human resources experience - 1+ years of customer service experience - Intermediate English. The Sr. HR Assistant is both a strategic and hands-on role that provides Human Resources support to our Delivery Station Associates. The role is critical in executing our people initiatives, providing great internal customer...

  • HR Supervisor Sr

    hace 2 meses


    Tlahuac, México SETH México (Servicios Especializados en Talento Humano México) A tiempo completo

    **Vacante para la empresa SETH México (Servicios Especializados en Talento Humano México) en Álvaro Obregón, Ciudad de México**: **EMPRESA LÍDER EN LA COMERCIALIZACIÓN DE PRODUCTOS ABRASIVOS** **REQUIERE DE** **HR SUPERVISOR SR (presencial)** **Requisitos**: - Lic. en Psicología - Inglés nível intermedio avanzado conversacional - Tener 10 años...

  • HR Supervisor Sr

    hace 2 días


    Tlahuac, México SETH México (Servicios Especializados en Talento Humano México) A tiempo completo

    **Vacante para la empresa SETH México (Servicios Especializados en Talento Humano México) en Álvaro Obregón, Ciudad de México**: **EMPRESA LÍDER EN LA COMERCIALIZACIÓN DE PRODUCTOS ABRASIVOS** **REQUIERE DE** **HR SUPERVISOR SR (presencial)** **Requisitos**: - Lic. en Psicología - Inglés nível intermedio avanzado conversacional - Tener 10 años...


  • Tlahuac, México Qualcomm A tiempo completo

    **Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...

  • HR Advisory

    hace 2 meses


    Tlahuac, México HSBC A tiempo completo

    -Job description We are currently seeking an experienced professional to join our team in the role of** HRA Advisory - CMDX** **Role Purpose** Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with advice to help resolve the challenges. Relationship manage and co-ordinate support for...


  • Tlahuac, México Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico HR Shared Services, Benefits This role will partner with benefit vendors, HR partners, and the payroll team to create localized processes, work through and find constructive resolution to employee benefit matters, including providing customer service for escalated associate...


  • Tlahuac, México Qualcomm A tiempo completo

    **Company**: Qualcomm Intl Inc., Mexico Branch Office **Job Area**: Human Resources Group, Human Resources Group > HR Shared Services **Qualcomm Overview**: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But...

  • Sr. HR Partner, Field

    hace 2 semanas


    Tlahuac, México Tesla A tiempo completo

    Tesla participates in the E-Verify Program What to Expect - The Sr. HR Partner drives our mission by working with leaders across the business to ensure Tesla is a great place to work for all our employees. Our team achieves results by being innovative, driven, collaborative and trustworthy. This role is both hands-on and strategic and provides expertise in...

  • HR Supervisor

    hace 1 semana


    Tlahuac, México Univar Sol. Corporativo A tiempo completo

    **A Place Where People Matter.** Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Reporting to the Director, HR Shared Services, the Tier 1 Supervisor will oversee the operations of the Tier 1 team, ensuring all HR transactions and...

  • Sr. Specialist HR

    hace 2 semanas


    Tlahuac, México Adidas A tiempo completo

    Principales **Responsabilidades**: Apoyo administrativo: - Apoyo en trabajo administrativo de HR para todos los HRM´s: generación de requisiciones, incidencias, analytics. - On boarding para new hires para corporativo, agenda sesiones, visita a tiendas, a Cedis, etc. Coordinación de todas las agendas y envio de invitaciones para asegurar que el new hire...