Us Payroll Customer Support

hace 2 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

Responsible for ensuring timely and accurate query resolution to payroll inquiries from employees.

**_Responsibilities:_**
- Performs an entire moderately-complex payroll calculation and/or certain parts of the general payroll process (general processing, terminations, time & LOA management, data management, etc.) for a complex country or set of countries, exercising a good understanding of the payroll framework, systems and government regulations impacting payroll calculation to determine the best method for achieving operational objectives.
- Contributes to projects that impact payroll and/or time solutions at the country level in coordination with key stakeholders such as HR, Controllership & IT teams, and may lead projects of low to moderate complexity.
- Consults with payroll leaders to identify opportunities for process improvement and policy development (within and out of payroll), engaging in the design and implementation.
- Develops healthy business relationships with internal stakeholders and external vendors, driving issue resolution to achieve desired results.
- Resolves complex payroll or time & absence support cases and effectively manages and follows up on escalations; may handle day to day employee & business partner queries.
- Maintain employee and company records related to payroll and time prprocesses
- Share knowledge in a natural way with other team members and contribute to a knowledge management culture by maintaining clear process documentation.
- Develops a deeper understanding of HP's payroll and Time processes and working knowledge of the business.

**_
Knowledge and Skills:_**
- Good Business Application skills (e.g., Microsoft Excel).
- Good written and verbal communication skills; mastery inofnglish and local language.
- Appetence for digital transformation and ready to develop new digital skills to help automate processes.
- Good work organization and ababilityo work with deadlines.

**_
Impact and Scope:_**
- Directly impacts timeliness and accuracy of payroll for the country supported.
- Supports payroll operation management and project team.
- Advises various internal partners and employees on the needs and requirements of target markets.

**_
Complexity:_**
- Low to moderate: Some senior management interface; frequent cross-functional/cross-organizational interaction on exthe ecution of tactics.

**_
Education and Experience:_**
- Bachelor's degree in a relevant area or demonstrated competence. Typically 2-4 years of experience.

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