Customer Support Associate

hace 2 semanas


Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate

Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

**What You'll Be Doing**:

- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

**What You'll Need**:

- Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 1-3 years of customer service experience.
- Intermediate knowledge of Microsoft Excel.
- Ability to communicate fluently in English.

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- Food Tickets
- Restaurant Tickets
- Growth Opportunities
- Paid Time Off on your birthday
- On-site Café with Catering
- Saving Fund
- And more

**Hiring Range**:
$ 16,816.67 - $ 19,800.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support



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