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Payroll Client Services Specialist

hace 1 mes

Desde casa, México Remote Technology, Inc. A tiempo completo

**About Remote**:
**All of our positions are fully remote. You do not have to relocate to join us**

**The Position**:
This is an exciting time to join Remote and make a personal difference in the global employment space as a **Payroll Client Services Specialist**, joining our **Payroll & Benefits Client Services** team.

Our ambition is to provide the best end to end customer experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll.

**What this job can offer you**:

- Act as a primary point of contact for all questions or issues related to employees payroll runs.
- Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
- Manages existing relationships with payroll, accounting and benefits service providers.
- Developing and maintaining up-to-date knowledge, documentation and FAQs on Payroll.
- Work with other teams to ensure any customer escalation is resolved in a quick and efficient manner.

**What you bring**:

- Experience in handling Payroll related queries, advanced knowledge in one or more EMEA countries is a plus
- Excellent problem solving skills and obsessed with the customer journey and customer advocacy.
- 3 years in a Customer Service role ideally in Payroll
- Demonstrated ability to work across multiple stakeholders with different priorities.
- Naturally persistent, kind and patient.
- You have a strong interest in payroll.
- Ideally you have experience working with Zendesk, Slack and Notion.
- Writes and speaks fluent English.

**Practicals**:

- **You'll report to**: Manager, Payroll Client Services
- **Team**: Payroll & Benefits Client Services
- **Start date**: As soon as possible

**Remote Compensation Philosophy**:
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

**Application process**:

- Async take home test
- Interview with recruiter
- Interview with hiring manager
- Prior employment verification check

**Benefits**:

- work from anywhere
- unlimited personal time off (minimum 4 weeks)
- quarterly company-wide day off for self care
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces

**How you’ll plan your day (and life)**:
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your **life-work balance** is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

**How to apply**:
Please fill out the form
- and upload your CV with a PDF format.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.