Service Leader

hace 5 meses


Iztapalapa, México DiaSorin A tiempo completo

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

**Impactful Work**: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

**Global Reach & Innovation**: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

**Diverse and Inclusive Culture**: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

**Join Our Team**: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Job

Title

Service Leader - Latam

Job

Facts

**Organizational Area**: Services

**Country / State**: Bogotá / Colombia

**Place of work**: Latam

**Home / Office based**: Office-based

**Legal Entity**: DiaSorin Mexico S.A. de C.V.

**Professional Family**: AMS

**Reporting To**: Latam Director

Kind of contract
- Full Time / Part Time: Full time
- Permanent / Temporary: Permanent

**Job ID**:
Job

Scope

YOUR MISSION

Main

**Responsibilities**:
YOUR CONTRIBUTIONS

Coach the service people in the field guaranteeing the correct customer approach both in the technical aspects and softs skills

Train, provide and follow-up the Healthy and Safety aspects of the Service Activity promoting the safe environment for your employees, implementing new actions if necessary

Work close in the field with the Sales Team in order to check and to guarantee the client experience

Maximize customer retention rates by ensuring customer satisfaction in the proactively way

Follow the base installation and propose the correct allocation of resources effectively

Manage and control the quality of Services of the Third Party guarantying the correct SLA

Manage, develop, implement, and follow up the Implementation Projects

Manage, develop, implement, and follow up the Automation Projects

Manage the Refurbish Center and follow up all activities related

Work with the Distributors providing the training needs, following the quality of Service and controlling the equipment performance

Ensure effective cost management of the Service Department (Labor, Spare Parts, Assets, etc)

Represent the needs of the Service Department during meetings with the Managements and other departments within the organization.

Collaborate with Corporate Service to ensure compliance with the corporate policies, and supply adequate inputs into the Service Organization

Handle and maintain the recommended spare parts stock level, according to the corporate policies defined by the Corporate Service

Implement the upgrade and retrofit programs, according to what agreed during the International Service Meeting, and defined by the Corporate Service

Handle, monitor and improve the effectiveness of the Services Call Center

Handle, monitor and improve the effectiveness of the “Technical Support” to the Field Engineers (activities to be performed by the “Instrumentation Specialist”)

Establish, track, and communicate departmental Key Performance Indicators (KPI) to measure performance, identify areas for improvement, and recognize success

Guarantee the accuracy of all audit process ensuring the correct procedures and the business alignment

Manage the stakeholder’s activities, contributing ethically and technically in the presentation of DiaSorin products

**Qualifications**:
Experience

Personal Strengths

Mobility

YOU

**Education / Specialization**:
Bachelor’s degree in Engineering, Business Area or Health Fields
Post Graduation’s degree in Business is a plus

**Experience**:
5+ years of professional experience in the Diagnostic sector a managerial position in Services

**Technical Competencies**:
Knowledge of the laboratories’ process flow, equipment maintenance and refurbishment
Project Management - validation and integration

Seasoned experience in using Microsoft Power Point, Word and Excel

**Skills**:
Strong leadership, coac



  • Iztapalapa, México OneCarNow! A tiempo completo

    The Team Leader is responsible for leading the Customer Service team with the objective of achieving customer satisfaction and retention, responding to requests regarding payments (extensions, payment reports and unblockings), meeting the requirements for resolution of the car inventory needs (repair, warranty, insurance support, theft or damage reports)...


  • Iztapalapa, México Willis Towers Watson A tiempo completo

    **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of systemic performance challenges. The Service Delivery Management -...


  • Iztapalapa, México Milacron A tiempo completo

    Field Service Technician Position Summary: Shaffer Mixers is looking for a Field Service Technician to support clients in Latin America. Essential Duties and Responsibilities include the following: The Field Service Technician will provide service and repair techniques involving diagnosing and correcting malfunctions of food preparation equipment....


  • Iztapalapa, México Trinseo LLC A tiempo completo

    Overview: Customer Service Representatives are accountable to interface with Customers and multiple Business and Functional partners to deliver exceptional service to customers and profitability to Trinseo. By building successful relationships, they pull together and align multiple internal and external resources and capabilities to achieve customer...


  • Iztapalapa, México Carrier A tiempo completo

    **Country**: Mexico **Location**: LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico City **Role**: Customer Service Analyst (Logistics) **Location**: LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico City **Full/ Part-time**: full time **Build a career with confidence** Carrier Global Corporation, global...

  • Logistics Team Leader

    hace 6 meses


    Iztapalapa, México Ecolab A tiempo completo

    Ecolab is seeking a **Logistics Supervisor **to be a self-directed achiever with the ability to wear many hats of operations management and lead a team of employees to improve safety, quality and productivity metrics. You will have the opportunity to lead various process improvement projects and participate with cross-functional teams on warehouse and...

  • Ets Technical Leader

    hace 5 meses


    Iztapalapa, México Emerson A tiempo completo

    Project technical responsible for the ETS product scope giving support to the Project Manager for main activities as: Functional Design development, planning of engineering resources for the project, Bill of Materials approval, technical documentation review to be approved for construction, coordination of testing activities FAT & SAT and responsible for...

  • Business Leader

    hace 6 meses


    Iztapalapa, México Ikano-Retail A tiempo completo

    **Descripción de la empresa** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a...


  • Iztapalapa, México Tricon Energy A tiempo completo

    **Overview** Come discover why Tricon has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at Tricon. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee...


  • Iztapalapa, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Iztapalapa, México Dresden Partners A tiempo completo

    **Descripción**: Dresden Partners specializes in connecting exceptional talent with leading global companies. We are dedicated to IT recruitment in Mexico, Latin America, and the United States. We are looking for a talented Team Leader Experiencing - 5+ yoe in call center or MKT agencie - Coordinate call center Activities and responsabilities: -...

  • Houseman

    hace 5 meses


    Iztapalapa, México Hilton A tiempo completo

    Houseman A Houseman is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Houseman, you would be responsible for cleaning and maintaining designated areas of the hotel and...


  • Iztapalapa, México Gi Group Holding A tiempo completo

    **Descripción**: Qibit is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world. Our purpose is to build bridges, change...


  • Iztapalapa, México Voyagu A tiempo completo

    **Voyagu **is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier trip planning, booking, and managing. Being part of a growing billion-dollar travel industry, we already have millions in our revenue and a team of hundred people with offices in San Francisco, Amsterdam, Warsaw, and Mexico...

  • HR Services Specialist

    hace 6 meses


    Iztapalapa, México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Iztapalapa, México John Crane A tiempo completo

    Manages and implements sourcing plans and tactics to effectively manage the sourcing activities related to your assigned commodity portfolio to maximize dual source development, may or buy strategy, supplier performance (cost, quality, lead time) and support category strategic business plan. **Duties & Responsibilities** - The commodity targeted is...

  • Técnico L1 Lac

    hace 6 meses


    Iztapalapa, México TD SYNNEX A tiempo completo

    **Job Purpose** This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits....


  • Iztapalapa, México Porch Mexico A tiempo completo

    Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners...

  • Manager Pay, Benefits

    hace 6 meses


    Iztapalapa, México 0360 BSS Mexico A tiempo completo

    At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...


  • Iztapalapa, México Milacron A tiempo completo

    Position Summary: Molding Technology Solutions (MTS) is a global leader in highly engineering equipment and customized solutions and aftermarket parts and services for the plastic processing industry. Large, global installed base serving mission critical markets including automotive, consumer goods, custom molders, packaging, construction, medical, and...