Customer Service Analyst

hace 6 meses

Iztapalapa, México Carrier A tiempo completo

**Country**:
Mexico
**Location**:
LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico City
**Role**: Customer Service Analyst (Logistics)

**Location**: LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico City

**Full/ Part-time**: full time

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

This position is for an entry-level professional in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.

**Key Responsibilities**:
As a Customer Service Analyst you’ll be responsible for:

- Attention to internal and external clients (Customer Service). Monitoring of sales orders, inventory review, generation of reports.
- Backlog administration and update (Open Orders)
- Inventory analysis, LT measurement
- Constant communication with USA customer service
- Notification to internal and external customers about order status
- Generation of Balance Score Card reports in Excel
- Overdue/OTD Management
- Monitoring of guarantees and document management.
- Reception of Claims
- Request for shipments to the warehouse area
- Invoice processing
- Constant communication with the warehouse area, accounts receivable, credit release
- Follow-up on requests (sending invoice, generation of a letter/certificate)
- Updating shipping dates to internal and external clients

**Requirements**:
We are looking for people who are excellent problem-solving and troubleshooting skills. If this is you, get in touch.

As a minimum you must have:

- 1-2 Years of experience in the area.
- University Degree Administration, Accounting, Mathematics, Engineering, Business, Marketing, Logistics or related.
- Intermediate-advanced English.
- Advanced Excel (reports, indicators, inventories).
- Billing knowledge.

**Benefits**

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

**Job Applicant's Privacy Notice**:
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