Customer Support Specialist
hace 3 semanas
**Tasks**
- Ensure the highest levels of customer satisfaction
- Make system change requests (ex., Rename extension, change phone routes)
- Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets
- Enable system integrations for customers
- Conduct remote diagnostics and troubleshooting
- Resolve or Escalate customer requests/issues promptly
- Review, Analyze, and Evaluate trends on common system issues and communicate these to the company
**Requirements**:
- Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
- Exceptional customer service skillset
- Strong ability to multitask, prioritize tasks, and effectively manage time
- Skill in handling incoming and outgoing support calls
- Proficient in conflict resolution, with the ability to sympathize and empathize with customers
- Technical expertise in network equipment, business phones, and basic software usage
- Outstanding capacity to navigate and resolve intricate issues
Petvisor is dedicated to providing mobile-enabled technologies to pet parents and pet care professionals. Petvisor operates in 2 major regional divisions under PetDesk (North America) and Vestoria (Europe, Middle East, Africa, and Asia, Pacific).
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