Reservations Agent

hace 2 semanas

Playa del Carmen, México Grand Hyatt Playa del Carmen A tiempo completo

Summary

The **Reservations Agent** will provide caring, attentive guest service and is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum occupancy.

**Essential Functions**:

- Answering the Reservations phone lines and assisting guests with booking their reservations while providing information on the hotel, room types and rates as well as information on activities and restaurant options in the surrounding area
- Ensuring accurate and clean data within PMS and troubleshooting reservation issues between systems
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service manager assigned to the group.
- Ensure a positive pre-arrival experience for guests by accurately conveying hotel and reservation information, qualifying guest needs, and ensuring precise entry of guest information into booking system.
- Resolving any reservations issues including cancellations and changes
- Monitoring and assessing business reports to accurately track future room availabilities
- Respond timely to requests for information and assistance from guests, agents and other employees by using good judgement when independent decisions are required.

**Qualifications**:
**Qualifications**:

- At least two years' experience in reservations or related work, preferably in a hotel setting.
- High School diploma or equivalent required.
- Requires a strong command of the English language to include speaking, reading and writing.
- Must possess basic computer skills (i.e. Word, Excel, etc.); experience working with OPERA and RESERVE or similar systems is a plus.
- Ability to multi-task.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Must be able to work a flexible schedule.

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