Reservations Agent

hace 3 semanas


Playa del Carmen, México Thompson Playa Del Carmen A tiempo completo

Summary

The Reservations Agent is responsible to materialize the maximum number of requests and reservations.

Maintains good communication with all colleagues in own team and other departments on matters that may affect in any way the operation of the hotel and the well-being of guests. Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. Ensure clients’ satisfaction standards.

The Reservations Agent is responsible to assist in the smooth and effective operation of the Reservations Department by providing courteous, professional, efficient and flexible service.

**Qualifications**:

- Minimum 1-year work experience as Customer service.
- Excellent presentation and service attitude, proactive.
- Ability to work efficiently and professionally during rush operation.
- Ability to work in a team and autonomously.
- Conversational English skills.


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