Digital Operation Support
hace 3 semanas
Digital Operation Support
Country: Mexico
**WHAT YOU WILL BE DOING**
- Implementación del modelo de transición y entrega a la operación de funcionalidades y productos digitales
- Soporte a áreas centrales (Contact Center, Sucursales, Fraudes, etc)
- Identificación y gestión de defectos e Incidentes operativos y tecnológicos en los canales digitales con aporte a la mejora del índice de satisfacción al cliente
- Atención a autoridades / auditoría interna y externa para temas de cumplimiento normativo CUB/Banxico/CNBV
- Comunicación y capacitación de nuevas funcionalidades digitales a Contact Center, Sucursales y áreas centrales
- Operación BackOffice Activos digitales
- Colaboración continua con áreas de soporte, operativas, áreas centrales y canales físicos
- Atención y Gestión del Presupuesto
- Coordinación e ideación de proyectos de mejora continua en procesos digitales operativos y tecnológicos
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