Security Analyst

hace 5 meses

Ciudad de México Zendesk A tiempo completo

Are you eager to start your career in the world of SaaS security, working with a global team that powers billions of conversations with over 100,000 brands that people know and love? Zendesk is seeking a Security Analyst with good communication skills to support the bridge between our customers and our internal Security, Sales, Legal, and Product teams. We are looking for someone who can learn and grow in a highly technical craft while demonstrating compassion, friendliness, and a willingness to go the extra mile: an individual who combines technical curiosity with a positive attitude. The realms of security and SaaS are fast-paced, necessitating an adaptable individual who can keep up with evolving security trends, technology, controls, and the expanding Zendesk product suite.

As a member of our team, you should be approachable and open to learning. A foundational understanding of information security concepts is essential, along with good written and oral communication skills. Your role will involve learning to convey complex ideas to a wide variety of audiences across multiple modes—written, oral, and potentially visual (through diagrams and whiteboards).

**Responsibilities**:

- Assist in managing customer risk assessments and completing security questionnaires.
- Develop a solid understanding of our knowledge base, Security Policies, SOC2, ISO 27001 controls, and public-facing documentation.
- Contribute to project-based deliverables and industry third-party risk assessments (CAIQ, SIG, VSA).
- Help to update the knowledge base and runbooks to ensure alignment with process or product updates.
- Support senior team members during customer meetings and sales engagements, learning to address platform security.

**Requirements**:

- A minimum of 1-2 years of experience in a security or similar technical role, with knowledge or interest in multiple information security domains.
- Experience or interest in coordinating business initiatives that align with security technical strategies.
- Good communication skills, including the ability to explain technical concepts clearly and effectively to customers.
- Familiarity with or interest in SaaS multi-tenant and cloud environments (AWS and/or Azure, GCP).
- Any security certifications, such as Security+, GSEC, CCSK, are a plus but not required.
- Familiarity with at least one or more of the following frameworks: PCI-DSS, SOC 2, HIPAA, ISO 27001, FedRAMP, GDPR etc.

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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