Sales and Customer Service Team Leader for

hace 5 meses


Desde casa, México PlacidWay A tiempo completo

**Key Responsibilities**:

- Team Leadership: Lead, mentor, and develop a team of Sales and Customer Service Representatives. Provide ongoing training and support to team members to enhance their sales and customer service skills, with a focus on medical tourism. Conduct regular team meetings to communicate goals, expectations, and updates.
- Lead Distribution: Conduct lead prospecting and assign leads to the appropriate team member based on priority and suitability.
- Performance Management: Monitor team performance and provide constructive feedback. Set individual and team performance targets and ensure they are met. Implement performance improvement plans when necessary.
- Sales Strategy: Develop and execute sales strategies specific to the industry to drive revenue growth. Identify new business opportunities and strategies to increase sales in the medical tourism sector. Analyze sales data and market trends to make informed decisions.
- Customer Relationship Management: Ensure the team maintains strong relationships with customers, providing exceptional service and support tailored to medical tourism clients. Handle escalated customer issues and resolve them effectively. Encourage the team to gather customer reviews and referrals.
- Case Management: Oversee the efficient handling of customer cases from initiation to aftercare, ensuring high customer satisfaction in medical tourism. Ensure the team follows best practices in case management to maintain high customer satisfaction.
- Pipeline Management: Monitor and manage the sales pipeline to ensure a steady flow of leads and opportunities in the medical tourism market. Track the progress of leads through the sales funnel and implement strategies to close deals.
- Documentation and Record Keeping: Ensure accurate documentation and record-keeping of customer interactions, sales activities, and outcomes using the CRM system. Maintain up-to-date records and reports for analysis and review.
- Product Knowledge: Maintain comprehensive knowledge of medical tourism product offerings. Ensure the team is well-informed about product features and benefits specific to medical tourism services.
- Continuous Learning and Improvement: Stay informed about industry trends, market dynamics, and competitor activities in medical tourism. Encourage a culture of continuous learning and professional development within the team.

**Required Skills and Qualifications**:

- Education: Bachelor's degree in Business, Healthcare Administration, or a related field. Relevant experience in healthcare is highly desirable.
- Leadership Experience: Proven track record in leading and managing a sales and customer service team, preferably in the medical tourism industry.
- Customer Focus: Commitment to delivering exceptional service tailored to the needs of medical tourism clients.
- Communication: Superior verbal and written communication abilities.
- Sales Expertise: Strong sales skills with a history of achieving sales goals in the medical tourism sector.
- Adaptability: Ability to handle diverse customer service scenarios and manage change.
- Ethical Standards: High ethical integrity in client and provider interactions, ensuring confidentiality.
- Organizational Skills: Excellent organizational and multitasking abilities.
- Tech Savvy: Proficiency with CRM software and essential sales and communication tools.
- Team Player: Positive attitude with a strong work ethic and the ability to motivate others.
- Goal-Oriented: Drive to achieve sales targets and contribute to team success.
- Experience: Proven experience in a similar team leadership role, preferably in sales and customer service

**What we offer**
- Progressive salary increases based on performance.
- Access to paid time off (PTO) for a healthy work-life balance.
- Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
- Additional perks, including integration events and bonuses for exceptional performance.
- Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.
- Team Performance Bonuses. Apart from individual contributions, include bonuses tied to the overall performance of the sales and customer service team
- Annual Performance Bonus. Offer an annual bonus based on meeting or exceeding predefined annual sales and operational goals

This role is ideal for individuals who are passionate about leading teams, driving sales growth, and delivering exceptional customer service in the medical tourism marketplace. If you are ready to take on a leadership role and contribute to our team’s success, we would love to hear from you

Pregunta(s) de postulación:

- How many years of leadership experience do you have in sales and customer service roles?
- Have you managed outbound B2C sales teams before?
- Do you have experience working remotely or in a virtual team environment?
- Do you have experience in call centers



  • Desde casa, México BoxBrownie.com A tiempo completo

    **_Schedule: 8:00 AM - 5:00 PM, Mexico City (12:00 AM - 9:00 AM AEST)_** **We are looking for our next Assistant Team Leader (Hybrid) - Render Sales!** We are a fast-paced company that specializes in photo editing and marketing solutions for the real estate market. We are looking for a go-getter who is sales savvy and ready to actively chase...


  • Desde casa, México Strategy Ladders A tiempo completo

    **Sales and Customer Service Specialist** **Company**: Strategy Ladders **Location**: 100% Remote Position About Strategy Ladders: Strategy Ladders is a leading consultancy specializing in strategic growth and business development solutions. Our mission is to help companies scale effectively by providing tailored strategies and actionable insights. We are...


  • Desde casa, México Team Venti A tiempo completo

    **This position is remote and with strong English language skills.** - Are you passionate about Cloud Computing and emergent technologies? - Do you dream of joining an organization as interested in your career development as much as you are? At Team Venti we check those boxes and more while helping our clients succeed with Microsoft-based technology...


  • Desde casa, México Omega Masonry A tiempo completo

    Job Title: Sales & Customer Service Expert (Native/Fluent English)Company: Omega Masonry Location: Remote About Us: Omega Masonry is a leading provider of high-quality masonry services. We pride ourselves on our commitment to excellence and customer satisfaction, delivering top-notch craftsmanship and superior service to our clients. We are looking for a...


  • Desde casa, México 1840 & Company A tiempo completo

    Our client is a leading provider of cutting-edge solutions in the field of Asset Recovery. Our commitment to innovation and customer satisfaction sets us apart, and we are seeking a dedicated Remote Customer Service Representative to join our dynamic team. **Job Overview**: As a Remote Customer Service Representative you will be our valued subscribers'...


  • Desde casa, México Motorcycle Safety Academy A tiempo completo

    **Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...


  • Desde casa, México CHAT ASSASSINS A tiempo completo

    **100% Remote - Work from Home Position - Hourly + Commissions + bonus. Must be located anywhere in Latin America.** **Are you a self driven salesperson, hungry for personal and financial growth, looking to expand with a market dominant organization?** Then please continue reading **Chat Assassins** works with premium personal brands. Our solutions...

  • Sales Representative

    hace 5 meses


    Desde casa, México Detail Cleaning Services A tiempo completo

    Join Our Team of Excellence - Drive Growth and Customer Satisfaction at Detail Cleaning Services Are you ready to join a dynamic, growing team that values excellence, innovation and commitment? Do you love the challenge of achieving outstanding sales results and providing top-tier customer service? Are you that unique individual who's passionate about...


  • Desde casa, México 1840 & Company A tiempo completo

    **Description**: We are seeking a talented Customer Service Representative to join our client's team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships. **Responsibilities**: - Data entry of orders -...

  • Sales Coordinator

    hace 5 meses


    Desde casa, México The Only Bean A tiempo completo

    Join The Only Bean on our mission to create innovative and delicious healthy food products. We're a small, passionate team based in Las Vegas, NV, with global remote team members. Looking to hire a full-time sales coordinator with 1-3 years of experience of order management, logistics coordination, and customer service. Must be fluent in English and able to...


  • Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...


  • Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...


  • Desde casa, México Dieta Bella A tiempo completo

    We are a Weight Loss Company with 9 locations in California and an Online store available for all in the United States. We are looking for a Customer Service Representative that will be in charge of managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to...


  • Desde casa, México Tele-Helping A tiempo completo

    **Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...


  • Desde casa, México Pivot Solutions LLC A tiempo completo

    Are you an enthusiastic and customer-oriented individual with dispatcher experience and seeking an exciting opportunity with Sonoran Glass? Look no further! We are seeking a skilled and enthusiastic Customer Service/Dispatch Representative to join our dedicated team. **Company Overview**: Sonoran Glass is a reputable company that has been providing...


  • Desde casa, México Eleven HR A tiempo completo

    Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill set! Position:...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    **Job Description**: At Thermo Fisher Scientific, your work will have real-world impact! You will be supported in achieving your career goals and discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and...


  • Desde casa, México Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, your work will have real-world impact! You will be supported in achieving your career goals and discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer! **Senior Customer...


  • Desde casa, México Bello's Cleaning LLC. A tiempo completo

    Tired of feeling like another number in a large corporation? Come join our small family business and grow with us! We are hiring Sales Representatives to help increase our current list of clients. All sales are inbound calls or inquiry follow ups, we don’t do cold calling! You will get to join an excellent and dedicated team that will support you the whole...