Customer Service Specialist Ii

hace 4 semanas


Desde casa, México Thermo Fisher Scientific A tiempo completo

**Job Description**:
At Thermo Fisher Scientific, your work will have real-world impact You will be supported in achieving your career goals and discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer

**Customer Service Specialist II**

This Customer Service Specialist II position operates in a multi-cultural team working in an international setting. It also has a coordinating operational role in relation to various processes concerning supporting our external customers and internal teams.

**Key areas of responsibilities**
- all with a key focus on customer satisfaction and maintaining departmental goals

**Operational Tasks**:
Provide effective support to the Sales teams, Service teams, Business partners and other customers in the Indirect Channels region.
- Professional level knowledge of international Incoterms and alignment with company policies using these Incoterms.
- Identification and in-depth understanding of different export control documentation. This includes knowledge of when or where to use these documents with the various shipments and work with our compliance team for any questions that arise.
- Process issues reported by Agents/Distributors or Engineers in the call handling system and lead any follow-up actions for our direct business.
- Support Agents/Distributors, Supervisors, and Managers along with Service logistics, Warehouse & Export teams for service parts orders and returns.
- Prepare and send quotes using our standardized template to Agents/Distributors for service requests and part orders not covered by a service contract.
- Accurately process high volumes of part orders and service requests with Agents/Distributors with regular needed follow-up until point of collection or delivery depending on order Incoterms. Ensure the customer's needs are met completely and promptly.
- Timely handle the preparation for invoicing; ensure accurate cost and revenue accounts are associated with parts, labor, and expenses on each call.
- Act as customer liaison with Accounts Receivable to settle billing issues and find resolution.
- Follow processes regarding customer returns and replacement parts, deliveries, changes, pricing, and return credit problems.
- Make sure of SOX, Legal and ISO compliance; collaborate and coordinate any internal or external audit requests.
- Confirm that all released processes and procedures are implemented and respected. Actively work on improvements to processes while highlighting opportunities to improve customer and team member satisfaction.

**Knowledge/skills/abilities(Key to success)**:

- Possess a customer service focus, and the ability to move between tasks. Identify customer or revenue risk and communicate these exposures authoritatively and efficiently to company decision makers, when needed.
- Good judgment in balancing business and commercial needs and potential risks and exposures with customer requests.
- Detail oriented with a high degree of integrity, intensity, innovation, and involvement and demonstrate these traits by showing role model behavior.
- Show passion and dedication to departmental and individual performance goals.
- Maintain professionalism in working relationships with team, customers, and others within the company.
- Make sure core job responsibilities and cases are looked after swiftly, and precisely with outstanding care to our customer.
- Ensure all areas of personal responsibility are handled promptly, accurately, with exceptional customer service.

**Job Requirements**
- High school diploma or equivalent required, validated experience in customer service environment, service, or business administration.
- Proficient in English and Spanish, Portuguese is a plus.
- Knowledge of ERP systems (QAD) and Office packages, such as Outlook, Excel, Word, and PowerPoint
- Confirmed ability to multi-task, work within tight schedules and remaining calm in unexpected situations, both independently and in a team-oriented environment. Strong communication with a collaborative style of working to reach common goals and objectives.
- Excellent verbal and written communication skills
- Flexible to accept and pick up other duties as assigned.


  • Remote Customer Service

    hace 4 semanas


    Desde casa, México Hire Latam LLC A tiempo completo

    **_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...

  • Customer Service

    hace 3 semanas


    Desde casa, México Rackspace A tiempo completo

    We are looking for a fluent bilingual A/R Specialist to join our CFO team in Mexico. The Specialist will act as the primary point of contact responsible for replying to queries and tickets raised by our customers related to the collections function as well as assisting with those related to billing and other business-related issues. Build a positive report...

  • Customer Service

    hace 3 semanas


    Desde casa, México AutoComplete A tiempo completo

    $USD - $650-800/Month DOE Seeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data tasks. We have a caring team of experienced advisors that will train you and invest in your personal growth. Customer service via phone experience is required for this...


  • Desde casa, México Sunshine Admin A tiempo completo

    Remote Customer Experience Specialist Are you passionate about delivering exceptional customer service from the comfort of your own home? We're seeking a Remote Customer Experience Specialist to join our dynamic team. As a specialist, you'll be the frontline of our company, ensuring our partner’s customers receive top-notch support and...


  • Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...

  • Remote Customer Service

    hace 3 semanas


    Desde casa, México Hire Latam LLC A tiempo completo

    **_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...


  • Desde casa, México Practice Axis A tiempo completo

    **Customer Service Specialist** - Full Time - Remote - Reports to: Customer Service Manager & CEO - English fluency required **About Practice Axis** Practice Axis is on a mission to increase access to mental healthcare by providing tools to owners of mental health therapy practices that allow them to grow and scale their practices. Practice Axis drives...


  • Desde casa, México J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...


  • Desde casa, México Only A Click A tiempo completo

    **No postularse si no cumples con todos los skills especialmente sino hablas ingles avanzado**Website Customer Service Specialist Are you ready to join a dynamic and collaborative team where your contributions directly impact business success? ONLY A CLICK, a leading digital marketing firm, is seeking a Website Customer Service Specialist to be the voice of...

  • Customer Service

    hace 3 semanas


    Desde casa, México The Getch A tiempo completo

    **Role: Customer Service** **Location: Monterrey, Mexico (need local)** **Duration: Fulltime** **Salary: MXN 18000/Month** **Languages: Advanced English is Mandatory** **Openings: 50+ positions** **Responsibilities** 1+ years of experience in call or Customer service English advanced required **Salary**: $10,000.00 - $15,000.00 per month Application...


  • Desde casa, México Jetstream Hospitality Solutions Inc. A tiempo completo

    *Customer Experience Specialist Full-time, shift work, Remote stream is searching for - ustomer Experience Specialist to join our dynamic team. We are a rapidly owing onli - travel agency and provider of travel echnology s - tions, offering a range of marketing, eservatio - and channel manage t solutions to connec - You are the customer concierge and...


  • Desde casa, México Beame A tiempo completo

    **About BEAME Medical Technology Limited**: **Job Summary**: We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...


  • Desde casa, México Virtual Staffing LLC A tiempo completo

    _**COMPANY IN THE USA IS HIRING REMOTE INTAKE SPECIALISTS/CUSTOMER SERVICE REPRESENTATIVE!**_ - **Pay Rate: $5 - $6 per hour (Depending on skills and experience, working 40hrs per week)**_ **Description**: A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding...


  • Desde casa, México Brickon Property Management A tiempo completo

    **Customer Service Representative Job Description** **Who We Are**: Brickon is a short-term rentals company, aiming to become the biggest and beloved brand of high hospitality in México, Latam and the world. **About the Role**: We are looking for an ambitious Customer Service Representative that can provide our clients and guests with the most...


  • Desde casa, México BoxBrownie.com A tiempo completo

    We're seeking a remote Customer Service Specialist to join our expanding team. **The Role**: - Facilitate informative webinars and engage in video calls with clients to guide them in maximizing the benefits of our services, with the aim of ensuring a seamless and rewarding user experience. - Responsively address client inquiries and concerns, always...


  • Desde casa, México BoxBrownie.com A tiempo completo

    We're seeking a remote Customer Service Specialist to join our expanding team. **The Role**: - Facilitate informative webinars and engage in video calls with clients to guide them in maximizing the benefits of our services, with the aim of ensuring a seamless and rewarding user experience. - Responsively address client inquiries and concerns, always...


  • Desde casa, México Strategy Ladders A tiempo completo

    **Sales and Customer Service Specialist** **Company**: Strategy Ladders **Location**: 100% Remote Position About Strategy Ladders: Strategy Ladders is a leading consultancy specializing in strategic growth and business development solutions. Our mission is to help companies scale effectively by providing tailored strategies and actionable insights. We are...


  • Desde casa, México Pearl Abyss America A tiempo completo

    **Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America. The video games industry is...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will be joining a high-performance team dedicated to providing the best Customer Experience. **Please note this opportunity requires presently 1 day in the office. (Could be 2 or max 3 days at the office)** You will resolve customer service issues for complex, multi-businesss, or multi-regional accounts, liaise between customers and appropriate...


  • Desde casa, México Agilent Technologies Inc. A tiempo completo

    You will resolve customer service issues for complex, multi-country, or multi-regional accounts, liaise between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries and inspire changes to production and/or shipping schedules and price changes. You may also be responsible...