Community Support Specialist
hace 2 semanas
**Description**:
**Gordian Staffing, A New Way of HR.**
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
Our client believes building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Their success is based on the belief that effective management anticipates the client's needs, not merely reacts to them.
As a Community Support Specialist (CSS), you will be responsible for the following activities:
- Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
- Partner with CAM on administrative tasks such as processing community-wide mailers with SouthData.
- Manage follow-up and closing work order tickets.
- Weekly follow-up on all standard work orders with Service Providers, note accounts on progress, and closeout if completed.
- Receive, process, and manage 4041 Forms and all other address change requests.
- Review open compliance items to follow-up and ensure completion is noted.
- Prepare Architectural Review Applications (ARC) for evaluation by the Association Board of Directors and/or Committee(s).
- Schedule:_
Monday - Friday 10:30 am
- 7 pm CST.
**We offer**:
- Remote Work.
- Work Stability.
- Computer equipment.
- Christmas bonus of 30 days (Aguinaldo)
- Vacations according to Mexican law.
- IMSS.
- Major medical insurance since day 1.
After the 3-month probation contract, we add:
- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,000 pesos).
- Saving fund (8% of the gross salary).
**Requirements**:
- Strong writing English skills.
- Three years of experience with customer service and administrative tasks.
- Previous experience in hospitality is a plus.
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