Technical Training Specialist I
hace 3 semanas
A Technical Support Trainer & Quality Specialist trains, measures and evaluates the performance of Technical Support Associates who come in direct contact with the Technical Support Team. The main goal is to ensure objectives are being met so the company maintains operations at an optimal level.
**JOB DUTIES**:
- Create and maintain department training materials
- Administer training sessions to all Technical Support
- Analyzes, designs, and implements changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience
- Identifies and communicates areas of improvements to leadership to enhance agent services to customers
- Coaching agents to develop strong customer interaction skills
- Ability to partner with other departments
- Works to reduces the amount of errors per customer interaction
- Rectify errors in a speedy manner and reporting about them
- Develop, coach, and monitor corrective and preventive activities
**YOU MUST HAVE**:
- Bachelor's degree.
- Training and/or Teaching Experience
- Advanced English
**WE VALUE**:
- Prior Quality Assurance experience preferred
- Training in SAP & SalesForce Programs
- Emphasis on excellence
- Strong communication & interpersonal skills (verbal and written)
- Ability to work in a team environment
- Planning and organizing skills
- Attention to detail
- Process improvement
- Analyzing information
- Implementation of Standard Operating Procedures (SOPs)
**WHAT´S IN IT FOR YOU**:
- Resideo's benefits above the Mexican law
LI-Onsite
LI-MZ1
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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