Customer Service Assistant
hace 6 meses
**Client Interaction**:
- Build and maintain positive relationships with clients through effective communication and service.
- Address client inquiries, concerns, and requests in a timely and professional manner.
**Onboarding and Training**:
- Assist in the onboarding process for new clients, providing guidance on product or service features.
- Conduct training sessions or orientations to ensure clients are familiar with the company's offerings.
**Client Support**:
- Provide ongoing support to clients, helping them navigate products or services and resolving issues.
- Collaborate with other departments to ensure prompt resolution of client concerns.
**Communication Liaison**:
- Serve as a liaison between clients and internal teams, conveying client feedback and requirements.
- Communicate updates, promotions, and relevant information to clients through various channels.
**Data Management**:
- Maintain accurate and up-to-date client records in the company's database or CRM system.
- Track client interactions, feedback, and service requests for reporting and analysis.
**Product Knowledge**:
- Stay informed about the company's products or services to provide accurate information to clients.
- Continuously update knowledge about industry trends and competitors.
**Cross-Selling and Up-Selling**:
- Identify opportunities for cross-selling or up-selling additional products or services to existing clients.
- Collaborate with the sales team to expand client relationships and revenue.
**Issue Resolution**:
- Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary.
- Document and analyze recurring issues for process improvement.
**Client Feedback Analysis**:
- Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement.
- Provide insights to management for strategic decision-making.
**Documentation and Reporting**:
- Prepare and maintain documentation related to client interactions, support activities, and feedback.
- Generate regular reports on client satisfaction, support metrics, and key performance indicators.
**Quality Assurance**:
- Ensure that services delivered to clients meet or exceed established quality standards.
- Implement and follow quality assurance processes and procedures.
**Collaboration**:
- Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.
- Participate in team meetings and contribute to collaborative initiatives.
Tipo de puesto: Tiempo completo
Sueldo: $10,000.00 - $15,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Vales de despensa
Tipos de compensaciones:
- Bono de puntualidad
Escolaridad:
- Bachillerato terminado (Obligatorio)
Experiência:
- Despacho de abogados: 1 año (Deseable)
- Servicio al cliente: 2 años (Obligatorio)
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo: Empleo remoto
-
Customer Service Representative
hace 2 meses
Desde casa, México Wing Assistant A tiempo completo**Customer Service Representative (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Customer Service Representative! **Duties and...
-
Real Estate Virtual Assistant
hace 2 meses
Desde casa, México Wing Assistant A tiempo completo**Real Estate Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Real Estate Virtual Assistant! **Duties and...
-
Real Estate Virtual Assistant
hace 6 meses
Desde casa, México Wing Assistant A tiempo completo**Real Estate Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Real Estate Virtual Assistant to start immediately! **Duties...
-
Customer Service Representative/va
hace 6 meses
Desde casa, México Roochii Cleaning A tiempo completoAs a Customer Service Representative/Virtual Assistant, you will play a crucial role in ensuring customer satisfaction and maintaining our company's reputation. You will be responsible for handling customer inquiries, resolving complaints, providing product information, and assisting with various administrative tasks. **Requirements**: - Experience in...
-
Healthcare Virtual Assistant
hace 2 meses
Desde casa, México Wing Assistant A tiempo completo**Healthcare Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Healthcare Virtual Assistant! **Duties and...
-
Customer Service
hace 5 días
Desde casa, México AutoComplete A tiempo completo$USD - $650-800/Month DOE Seeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data tasks. We have a caring team of experienced advisors that will train you and invest in your personal growth. Customer service via phone experience is required for this...
-
Executive Assistant
hace 2 meses
Desde casa, México Wing Assistant A tiempo completo**Executive Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Executive Assistant! **Duties and Responsibilities include but...
-
Executive Assistant
hace 6 meses
Desde casa, México Wing Assistant A tiempo completo**Executive Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for an Executive Assistant to start immediately! **Duties and Responsibilities...
-
Healthcare Virtual Assistant
hace 6 meses
Desde casa, México Wing Assistant A tiempo completo**Healthcare Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Healthcare Virtual Assistant to start immediately! **Duties and...
-
General Virtual Assistant
hace 6 meses
Desde casa, México Wing Assistant A tiempo completo**General Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a General Virtual Assistant to start immediately! **Duties and...
-
General Virtual Assistant
hace 2 meses
Desde casa, México Wing Assistant A tiempo completo**General Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual General Virtual Assistant! **Duties and Responsibilities...
-
Social Media Assistant
hace 2 meses
Desde casa, México Wing Assistant A tiempo completo**Social Media Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Social Media Assistant! **Duties and Responsibilities...
-
Customer Success Assistant
hace 6 meses
Desde casa, México Cattle Care A tiempo completo**About us** At Cattle Care, we use Artificial Intelligence to increase the revenue of dairy farms and decrease GHG emissions, antibiotics, and hormone usage. We secured $3.2M in funding from serial angel investors, VCs, and domain experts. We work with 92 farms in the US and have $1.7M ARR. **About the role** Join our dynamic team as a Remote Customer...
-
Social Media Assistant
hace 6 meses
Desde casa, México Wing Assistant A tiempo completo**Social Media Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Social Media Assistant to start immediately! **Duties and...
-
Virtual Customer Service Assistant
hace 6 meses
Desde casa, México UYT Virtual Assistants A tiempo completoAre you a flexible and customer-oriented individual with prior experience in insurance customer service? If you possess a friendly, client-first attitude, we invite you to join our team! - **PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE FOR A CLIENT AS YOUR APPLICATION WILL BE REJECTED** **RESPONSIBILITIES**: - Handle incoming and...
-
Bilingual Receptionist/ Assistant
hace 1 mes
Desde casa, México Omega Masonry A tiempo completoWe are looking to hire an assistant to fulfill customer service requirements and administrative duties. Omega Masonry is a dynamic company, not every workday will look the same. The assistant hired will do various tasks including but not limited to: - Answering inbound phone calls - Following up with clients - Conducting research - Making Excel Sheets and...
-
Customer and Operations Assistant
hace 6 meses
Desde casa, México Hire Latam LLC A tiempo completo**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...
-
Executive Assistant
hace 6 meses
Desde casa, México VirtDrop A tiempo completoPosition Title: Administrative Virtual Assistant Company: VirtDrop Location: Remote Time Zone: EST Employment Type: Full-Time **About Us** VirtDop is a dynamic virtual assistant company dedicated to providing top-notch administrative support and services to clients globally. We are passionate about recruiting Virtual Assistants around the world and helping...
-
Proposal Assistant
hace 2 semanas
Desde casa, México Waste Solution Services A tiempo completoAt Waste Solution Services, we provide expert waste brokerage services to streamline waste management solutions for our clients. We seek a **motivated and detail-oriented individual **to join our team as a **Proposals Assistant**. This role is integral to our mission of delivering top-notch service to our clients while ensuring seamless communication and...
-
Administrative Assistant
hace 6 meses
Desde casa, México Modern Pest Solutions A tiempo completo**Job Description (virtual administrative assistant)** **Job details**: Pest control virtual administrative assistant $800-1000 a month Annual bonus for high quality of service Full-time, Monday-Friday, 9-5 Eastern Time USA **Full job description**: If you’re interested in working with a local American company that plans to grow, grow, and grow then...