Customer Service Assistant

hace 6 meses


Desde casa, México Sparrow Company A tiempo completo

**Client Interaction**:

- Build and maintain positive relationships with clients through effective communication and service.
- Address client inquiries, concerns, and requests in a timely and professional manner.

**Onboarding and Training**:

- Assist in the onboarding process for new clients, providing guidance on product or service features.
- Conduct training sessions or orientations to ensure clients are familiar with the company's offerings.

**Client Support**:

- Provide ongoing support to clients, helping them navigate products or services and resolving issues.
- Collaborate with other departments to ensure prompt resolution of client concerns.

**Communication Liaison**:

- Serve as a liaison between clients and internal teams, conveying client feedback and requirements.
- Communicate updates, promotions, and relevant information to clients through various channels.

**Data Management**:

- Maintain accurate and up-to-date client records in the company's database or CRM system.
- Track client interactions, feedback, and service requests for reporting and analysis.

**Product Knowledge**:

- Stay informed about the company's products or services to provide accurate information to clients.
- Continuously update knowledge about industry trends and competitors.

**Cross-Selling and Up-Selling**:

- Identify opportunities for cross-selling or up-selling additional products or services to existing clients.
- Collaborate with the sales team to expand client relationships and revenue.

**Issue Resolution**:

- Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary.
- Document and analyze recurring issues for process improvement.

**Client Feedback Analysis**:

- Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement.
- Provide insights to management for strategic decision-making.

**Documentation and Reporting**:

- Prepare and maintain documentation related to client interactions, support activities, and feedback.
- Generate regular reports on client satisfaction, support metrics, and key performance indicators.

**Quality Assurance**:

- Ensure that services delivered to clients meet or exceed established quality standards.
- Implement and follow quality assurance processes and procedures.

**Collaboration**:

- Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.
- Participate in team meetings and contribute to collaborative initiatives.

Tipo de puesto: Tiempo completo

Sueldo: $10,000.00 - $15,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de puntualidad

Escolaridad:

- Bachillerato terminado (Obligatorio)

Experiência:

- Despacho de abogados: 1 año (Deseable)
- Servicio al cliente: 2 años (Obligatorio)

Idioma:

- Inglés Avanzado (Obligatorio)

Lugar de trabajo: Empleo remoto



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