IT Support Analyst

hace 6 meses


Colonia Polanco, México Lufthansa Global Business Services A tiempo completo

Lufthansa Global Business Services busca tu talento en el Sector de IT

Te interesa iniciar/continuar tu vida laboral en un ambiente multicultural? El mundo de la aviacion y los temas de IT es lo tuyo? Entonces aplica ahora

**Actividades principales**:

- Capacitar a los empleados recién contratados sobre la infraestructura de TI de la empresa.
- Soporte avanzado para los sistemas operativos Windows 10 y 11
- Experiência con sistemas de ticketing, clasificando y priorizando adecuadamente las solicitudes de servicios.
- Experiência en el uso y administración de plataformas de acceso remoto.
- Documentar los cambios en el desarrollo de los procesos.
- Identificar riesgos, oportunidades, fallas y áreas de desarrollo dentro del marco de IT de la empresa.
- Informar problemas, avances y otra información importante a los empleados.
- Asesorar a la gerencia sobre puntos débiles, vías de mejora y riesgos en la infraestructura IT de la empresa.
- Verificar la resolución correcta de problemas de hardware y software mediante el servicio de asistencia técnica
- Analizar los requisitos de TI y brindar asesoramiento objetivo sobre el uso de TI.
- Configurar nuevas cuentas y perfiles de usuario y gestionar problemas de contraseñas
- Escalar problemas complejos y concienciar a los usuarios del impacto de esto.
- Gestionar stocks de equipos, componentes, consumibles y otros suministros.
- Apoyar y llevar a cabo proyectos desarrollados por Lufthansa Global IT (implementaciones, migraciones)
- Comprar bienes o servicios que cumplan con las expectativas de cantidad y calidad de la organización.
- Comparar los productos disponibles con las tendencias de la industria para determinar el precio adecuado.
- Actividades adicionales segun corresponda.

**Que buscamos para este puesto?**
- **Licenciatura concluida o disponibilidad para laborar tiempo completo**:

- **Ingles avanzado**:

- **Disponibilidad de laborar Lunes a viernes de manera presencial**

**Ofrecemos**:

- Contrato directo con Lufthansa.
- Bonificación mensual por la certificación TOEFL acreditando 565 puntos ($2,500 a $3,000 extra).
- Paquete de beneficios.
- Vales de despensa - $2,700.00 mensuales.
- Seguro de gastos medicos mayores.
- Seguro de vida.
- Fondo de ahorro.
- Horario: flexible (7:00am - 4:00 pm, 8:00 am
- 5:00 pm, 9:00 am - 6:00pm)

*Estamos ubicados a 5 minutos de metro Polanco.

Tipo de puesto: Tiempo completo

Salario: A partir de $15,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Bebidas gratis
- Descuento de empleados
- Descuentos y precios preferenciales
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Pregunta(s) de postulación:

- Cual es tu nível de inglés? (Intermedio, basico, avanzado)
- Resides en Ciudad de Mexico?
- Tienes disponibilidad para laborar de manera presencial?

Lugar de trabajo: Empleo presencial



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