Junior Technical Support Analyst

hace 2 semanas

Colonia Polanco, México Mercer A tiempo completo

Marsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

Junior Technical Support Analyst

**What can you expect?**
- You will be working within the Client Team, specifically within the Helpdesk Team. Our mission is to deliver an excellent and consistent experience for all our clients through our channels of communication.

**What is in it for you?**
- A company with a strong brand and strong results to match and are committed to making a difference in the lives of people.
- A culture of belonging, innovation, collaboration, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields.
- Competitive pay, Christmas bonus, and full benefits package - effective starting Day 1 (Life, major medical, and other insurances at preferential rates, as well as a Savings Fund)
- Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture (hybrid work schedule)
- Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

**We will count on you for the following assignments**:

- Assist the team when required to ensure business continuity and work with relevant internal or 3rd party teams to resolve all Helpdesk tickets.
- Delivering a high standard of quality on all helpdesk tasks; working with relevant deadlines and a high standard of quality in-call handling and call logging; challenging processes and showing assertiveness to achieve results and client satisfaction.
- Having a strong ability to work with multiple tools and systems at the same time (telephony system, CRM, internal documentation, knowledge management system).
- Take ownership of queries and ensure they completed correctly and within time.

**Requirements**:

- Associate or bachelor’s degree.
- Advance English high standard of communication, both verbal and written.
- Experience of working in a call center environment meeting call center KPI’s and SLA’s.
- Experience of using a CRM system.

**Skills that will make you stand out**:

- Passionate about technology.
- Eagerness to learn, ability to absorb a large amount of information.
- Shows initiative and dedication to meet KPI’s, deliver results and drive improvement.
- Excellent timekeeping and attendance.
- High attention to details.
- Multitasking abilities.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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