Internal Collections Sr. Manager

hace 6 días

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Reporting to the Head of the Operations Center, this position will lead and manage the entire in-house collection multi-channel processes. With responsibility on over 200+ collectors, training teams and a group of Supervisors and Team leaders, this position is key to ensure credit losses targets are met.

Role Responsibilities:
1) Ensure the compliance on collection procedures, achieving our Quality and productivity goals.

2) Flawless execution of collection policies ensuring all operational effectiveness targers are met

3) Lead a group of Supervisors and Team Leaders to achive their goals and develop their skills.

4) Be responsible of the production of operational intel, as per the business requirements

5) Lead by the example of the right operational behavioral principles.

6) Own the procesess continues improvement identifying gaps and proposing mitigation actions.

7) Be proactive to feedback the risk collections policy teams to improve collections models.

8) Ensure the implementation of the Safety Operations strategy.

9) Propose and implement improvements in the dialer and collections strategies

Role Qualifications:
We are eager to be in touch with you because you have...

1) At least five years experience managing multi-channel collections processes of +200 collectors in the Banking or Fintech Industry for credit cards and/or personal loans.

2) Fully bilingual English-Spanish (Advanced Business English)

3) Proven experience as People Leader.

4) Full experience in managing collection process in a challenging environment

5) Knowledge of collections models, collections strategy and dialers management

6) Long term residence in Mexico City´s Metro Area

7) Solid knowledge of local collections regulations

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

  • Collections Manager

    hace 2 semanas

    Tlahuac, México TD SYNNEX A tiempo completo

    **Job Purpose**: **Responsibilities**: **Strategic Leadership**: - Lead and motivate the Collections team through effective strategic management. - Ensure the department's structure supports new and existing business initiatives. **Performance Management**: - Set and achieve collections targets for DSO (Days Sales Outstanding), aged debt, and credit costs...

  • Senior Manager Internal Collections PLC

    hace 1 semana

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • I2c Sr Collections Analyst

    hace 3 semanas

    Tlahuac, México Cisco Systems A tiempo completo

    Application window is expected to close on 12/06/2024 **What You’ll do** I2C Collections Analyst will support an assigned base of accounts, your responsibilities will include: - Portfolio management - Maintain delinquency across A/R aging buckets as per industry benchmark and as per guidance from the Collections Manager. - Timing and Accurate billing in...

  • Sr. HR Manager

    hace 4 semanas

    Tlahuac, México BIC A tiempo completo

    For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an...

  • Internal Audit Manager

    hace 3 semanas

    Tlahuac, México Klar A tiempo completo

    **Internal Auditor Manager** **About Klar** Let’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and...

  • Senior Bpo Collections Manager PLC

    hace 1 semana

    Tlahuac, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Content Manager Sr

    hace 2 semanas

    Tlahuac, México Ganem A tiempo completo

    Perfil Redes Sociales - Salario (Mensual) 17.000,00 MXN - 20.000,00 MXN - Contrato Contrato Indefinido Jornada completa - Localización Mexico City, Ciudad de México, México (Híbrido) **Descripción**: **Content Manager Sr** En Ganem México estamos buscando un Copy/Content Manager Sr para hacer que lo increíble suceda en nuestro departamento...

  • Xforce Collections

    hace 3 días

    Tlahuac, México Nubank A tiempo completo

    **About Nubank** Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the...

  • Project Manager Sr

    hace 3 días

    Tlahuac, México GFT Technologies SE A tiempo completo

    **Project Manager Sr.**: **Project Manager Sr.**: - Custom Field 1: Project Governance- Custom Field 3: Project Governance- Country/Region: MX- Date: Feb 6, 2024- Location: Mexico City, MX, 11850- Working place: HybridGFT es una compañía tecnológica en la que confían instituciones financieras líderes a nível internacional para satisfacer las demandas...

  • Project Manager Semi Sr- Sr

    hace 2 meses

    Tlahuac, México BADAK Soluciones de TI A tiempo completo

    **¡TE ESTAMOS BUSCANDO! **Badak es una importante compañía de tecnología, la cual busca talento, apasionado y comprometido. Nos encontramos en búsqueda de un: **Project Manager Semi Sr-Sr** **Requisitos**: - Escolaridad: Ingeniería en Sistemas o afín - Experiência en un puesto con actividades similares - Experiência: 3 a 4 años en administrando...

  • Project Manager Semi Sr- Sr

    hace 2 meses

    Tlahuac, México BADAK Soluciones de TI A tiempo completo

    **¡TE ESTAMOS BUSCANDO! **Badak es una importante compañía de tecnología, la cual busca talento, apasionado y comprometido. Nos encontramos en búsqueda de un: **Project Manager Semi Sr-Sr** **Requisitos**: - Escolaridad: Ingeniería en Sistemas o afín - Experiência en un puesto con actividades similares - Experiência: 3 a 4 años en administrando...

  • Project Manager Semi Sr- Sr

    hace 2 semanas

    Tlahuac, México BADAK Soluciones de TI A tiempo completo

    **¡TE ESTAMOS BUSCANDO! **Badak es una importante compañía de tecnología, la cual busca talento, apasionado y comprometido. Nos encontramos en búsqueda de un: **Project Manager Semi Sr-Sr** **Requisitos**: - Escolaridad: Ingeniería en Sistemas o afín - Experiência en un puesto con actividades similares - Experiência: 3 a 4 años en administrando...

  • Project Manager Semi Sr-sr

    hace 3 semanas

    Tlahuac, México BADAK Soluciones de TI A tiempo completo

    **¡TE ESTAMOS BUSCANDO! **Badak es una importante compañía de tecnología, la cual busca talento, apasionado y comprometido. Nos encontramos en búsqueda de un: **Project Manager Semi Sr-Sr** **Requisitos**: - Escolaridad: Ingeniería en Sistemas o afín - Experiência en un puesto con actividades similares - Experiência: 3 a 4 años en administrando...

  • Project Manager Semi Sr- Sr

    hace 2 días

    Tlahuac, México BADAK Soluciones de TI A tiempo completo

    **¡TE ESTAMOS BUSCANDO! **Badak es una importante compañía de tecnología, la cual busca talento, apasionado y comprometido. Nos encontramos en búsqueda de un: **Project Manager Semi Sr-Sr** **Requisitos**: - Escolaridad: Ingeniería en Sistemas o afín - Experiência en un puesto con actividades similares - Experiência: 3 a 4 años en administrando...

  • Collections Analyst 1

    hace 4 semanas

    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to...

  • Collections Team Lead

    hace 3 semanas

    Tlahuac, México Citi A tiempo completo

    **Responsibilities**: - Utilize advanced negotiation skills to resolve delinquency issues. Provide financial solution by assisting customer with their debt obligation (e. g. offering rewrite program, settlement program).Utilize computer software to document calls, analyze customer problems, and seek resolution. Utilize all available tools and technology to...

  • Business Development Sr Manager

    hace 1 semana

    Tlahuac, México DHL A tiempo completo

    Business Development SR Manager- About DHL Supply Chain: As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services. **Our people is our biggest asset. We are certified as a Great Place...

  • Collections Manager C12

    hace 1 semana

    Tlahuac, México Citi A tiempo completo

    El Gerente de Cobranzas es un puesto de nível gerencial intermedio a cargo de brindar total liderazgo y dirección a un equipo de empleados, en un esfuerzo por contactar a clientes para fines de cobranza, en coordinación con el equipo de Operaciones - Incumplimiento de cobranzas. El objetivo general de esta función es dirigir los esfuerzos de cobro en...

  • Project Manager Sr Ti

    hace 2 meses

    Tlahuac, México O C Q SOLUCIONES EMPRESARIALES A tiempo completo

    **PROYECT MANAGER SR TI** Importante Consultoría de TI está en búsqueda de un Proyect Manager Sr TI con experiência en proyectos tecnológicos **Puesto**: Proyect Manager Sr TI **Escolaridad**:Lic. en Informática, Ing. Industrial o Licenciatura en Administración, especialización en área de proyectos, deseable certificación en PM o en...

  • Project Manager Sr Ti

    hace 3 semanas

    Tlahuac, México O C Q SOLUCIONES EMPRESARIALES A tiempo completo

    **PROYECT MANAGER SR TI** Importante Consultoría de TI está en búsqueda de un Proyect Manager Sr TI con experiência en proyectos tecnológicos **Puesto**: Proyect Manager Sr TI **Escolaridad**:Lic. en Informática, Ing. Industrial o Licenciatura en Administración, especialización en área de proyectos, deseable certificación en PM o en...