Proposal Coordinator

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people.

In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

Job scope:

- Develop customer contacts to build long-term relationships with customers
- Responds to low to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
- Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
- Receives and assigns claims to colleagues, minimizing potential negative impact towards our customer
- Interact with clients to resolve order and delivery issues
- Follow up on service contracts
- Recommends alternative products or services
- Keeps CRM updated in collaboration with other stakeholders
- Work Environment: Typically located in a call center environment
- This position is not compensated based on achievement of sales targets
- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities

Experience requirements:

- Excellent customer service attitude
- Prior experience interacting with clients to resolve order and delivery issues
- Prior experience working with CRM's.
- 3-5 years prior experience with receiving and assigning claims/customer issues/conflict resolution
- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities
- Highly proficient in MS WORD
- Highly proficient in both English (written and spoken) and Spanish required

What we offer
- An equal opportunity employer committed to creating a diverse and inclusive workplace
- A global network of supportive colleagues and growth opportunities
- Work-life balance so you can focus on professional and personal priorities
- Competitive benefit package including life health insurance options (Seguro de Gastos Médicos Mayores y Menores).
- Time to recharge through vacation days and holidays
- Savings fund and Christmas allowance

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

No recruiters and unsolicited agency referrals please.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries - for more information please visit