Service Coordinator

hace 3 semanas

Monterrey, México FLSmidth, Inc. A tiempo completo

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.

It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

About The Department

Join a team of 12 motivated colleagues in FLSmidth Service Operations. You will join our service proposal and execution team, where you and your colleagues function as our customers’ daily business partner to ensure the best possible service deliverables i.e. sending our specialists out on site.

About The Role

You make the customers happy

Your overall task is to coordinate the proposal work and order execution. To ensure our customers’ satisfaction, you will be in daily contact with the customers, and our Service Engineers just as you liaise with Area Sales Managers and our other Service Units globally.
- We know you have a life outside of work which is why we offer a range of benefits that allow you to plan your life accordingly. We therefore endeavor to promote a lifestyle that meets your individual needs while also enabling you to be fully engaged at work_

Job scope
- Translate customer requirements into proposals, Order acknowledgements and invoices.
- Handle service cases within the organization i.e. travel agencies, embassies, external specialists, Danish Industry, etc.
- Build good relations to customers and colleagues externally as well as internally
- Have a commercial mindset and be service oriented

The work location is at our office in Monterrey, Mexico. Look forward to being part of a truly multicultural environment where you interact with customers Globally.

Experience requirements
- 1-3 years prior experience with the following: Estimating, issuing services proposals, creating Proposal Order's, Project creation including, all travel needs; translating customer requirements into proposals, Order acknowledgements and invoices.
- Prior experience with end-to-end customer service coordination
- Commercial mindset, communication flow with external customers and a structured work approach, some sales experience highly preferred (payment terms and delivery terms).
- You have highly proficient General Office Skills education, Office Clerk specializing in administration/finance or similar, as a minimum you speak and write English to perfection. It’s only a plus if you speak and write French, and/or Spanish. Could also be Russian or Arabic.
- You possess excellent MS Office competencies and especially Microsoft Excel.
- You are used to have customer contact in a similar job function.
- Committed to building good relations to customers and colleagues externally as well as internally.
- As such, you are used to foresee and solve potential problems.
- You are proactive and have a structured approach to your tasks, enabling you to handle several cases at a time and often under time pressure.
- Colleagues know you as a person with a positive attitude, who is able to deliver in time although the pace is high.
- Moreover, you have a cross-cultural understanding and can communicate with people of different nationalities and professional backgrounds.

What we offer:

- Work-life balance so you can focus on professional and personal priorities
- Competitive benefit package including life health insurance options (Seguro de Gastos Médicos Mayores y Menores).
- Time to recharge through vacation days and holidays
- Savings fund and Christmas allowance equal opportunity employer committed to creating a diverse and inclusive workplace
- A global network of supportive colleagues and growth opportunities

Our commitment to you

FLSmidth helps build societies all over the world by contributing to the infrastructure needed for global economic growth.

You take off for a career in an international environment in close collaboration with customers, suppliers and colleagues all over the world based on our values: Competence, Co-operation and Responsibility.

Ensuring that safety stays on top of mind is part of FLSmidth’s commitment of being a responsible employer and we focus on developing your talent through ongoing training.

No recruiters and unsolicited agency referrals please.

About FLSmidth
- FLSmidth is an international engineering company with an annual turnover of approx. EUR 2.7 bn. We are the world’s leading supplier of plants, machinery, services_

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