Service Manager

hace 2 semanas

Iztapalapa, México ABB A tiempo completo

**Service Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Implements service strategy and drives service growth at the respective unit level. Leads the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

**Your responsibilities**:

- Creates and drives implementation of service strategy as a member of the management team.
- Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
- Executes service and sales channel strategy within their own area of responsibility.
- Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
- Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
- Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.
- Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
- Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
- Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
- Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
- Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

**Your background**:

- Bachelor´s Degree in Electric o Mechanical Engineer, Industrial or automation Engineer, Business Management.
- +8 years of experience working in Mexican and CA&C Electrical Systems industry.
- Manufacturing Knowledge.
- Experience in Large projects (3M USD or higher).
- Industry Segment knowledge (Minning, Oil & Gas Utilities, Food & Beverage, Water & Wastewater, Building/Infrastructure).
- Proven Leadership experience.
- Contract Management, Install Base Management, Project and Cost Management.
- Customer Service and Digital Service (SAAS).
- Availability to travel (40% national and international).
- Advanced level of English.

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