Service Delivery Administrator

hace 2 semanas


Guadalajara, México EMPRESA SOCIA DE AMEDIRH A tiempo completo

Empresa socia de Amedirh solicita “SERVICE DELIVERY ADMINISTRATOR”

**QUALIFICATIONS**
- Associate degree or higher; or an equivalent combination of education and experience.
- Two years of experience preferred.
- Strong computer/systems experience and skill, including proficiency with MS Office.
- Ability to communicate professionally at all levels of the organization, verbally and in writing.
- Ability to analyze, define, and problem solve and to remain organized while multitasking.
- Ability to meet deadlines and establishes appropriate priorities.
- Ability to withstand pressure on an ongoing basis. Deals with difficult situations while maintaining performance.
- Fully bilingual in English/Spanish.

**KEY RESPONSIBILITIES**
- Interface with clients to ensure proper receiving, processing, reporting, and invoicing of client materials; resolve related complaints.
- Communicate customers’ timelines, special needs, instructions, and requirements to Operations teams.
- Participate in the review of Statements of Work (SOWs), ensuring that SOW effectively communicates client work instructions to the Operations teams.
- Manage and approve client freight costs and coordinate logistics (I.e., schedule pickups, transfers, etc.) as required by the client, providing quotes, pickup forms, and placards.
- Create and modify orders in Company’s order management system.
- Communicate information to internal/external clients in a timely and professional manner (I.e., provide order status, send Acknowledgements of Receipt and Audit Reports, update necessary spreadsheets, etc.
- Monitor and troubleshoot logistics, subcontractor load processing, and pertinent info verification.
- Maintain and execute the recycling portal entries, order maintenance, and batching.
- Provide data and/or reports needed for standard Quarterly Business Reviews (QBRs) with clients.
- Research and resolve problems by working with various departments to ensure client assets are properly received, processed, reconciled, and settled within deadlines.
- Work with other Account Administrators, Accounting and Operations personnel to provide support on questions regarding orders that have come into the plant from different locations.

**BENEFITS**
- Government-mandated benefits
- Pantry voucher
- Life insurance
- Medical insurance for major expenses

**Salary Range**:20,000 to 23,000 MNX per month

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $20,000.00 - $23,000.00 al mes

Lugar de trabajo: In person


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