Customer Support Representative

hace 2 semanas

Tlahuac, México Cargobase A tiempo completo

Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.

As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System. You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.

**Responsibilities**
- Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
- Document and track customer interactions, issues, and resolutions in our CRM system, ensuring thorough and accurate record-keeping.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support resources to empower customers and enhance self-service capabilities.

**Job Requirements**
- 1-3 year work experience is preferred; we will consider fresh graduates
- _Experience in 1 or several of the following: logistics, freight forwarding, customer service, and SaaS user support._
- Excellent written and verbal communication skills in English
- Passion for consistently delivering great customer experience
- Willingness to work on a shift basis with working evenings.

**What do we offer**
- Fast-paced growth within the tech space
- Competitive compensation
- International team collaboration
- Hybrid work

About Cargobase Incorporated in 2013, Cargobase was founded with the vision to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution. Our initial solution changed the way spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment.
- Cargobase’s team_ is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face. Interwoven with a tech team devoted to building user-friendly products, we are proud to be transforming the TMS and logistics software space. Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa. Simplified and automated freight for all, is our vision.

To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services worldwide. Our modular transportation management software now serves as a platform that covers all modes of freight services. We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers worldwide.

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