Customer Service Representative

hace 7 meses


Tlahuac, México UNION GROUP A tiempo completo

Customer Service Representative
- **Perfil General del Puesto**_

Escolaridad: Licenciatura en Administración de Empresas, Relaciones Comerciales, Ingeniería Industrial o afín.

Experiência Necesaria: 2 años en puesto de similar.

Edad: 20 a 45 años

Sexo: N/A
- **Conocimientos**:_
- Conocimiento de operación logística y citado de clientes.
- Conocimiento y manejo de ERP, preferentemente SAP.
- Dominio del Excel.

Experiência:

- Portales de clientes (Liverpool, sears, promoda)
- Excel intermedio (tablas dinámicas, formulas, etc.)
- Experiência en el sector administrativo
- Experiência con los lineamientos de entrega

Funciones:

- Administrar las cuentas de clientes asignadas en cuanto a documentación, fichas técnicas, seguimiento por correo, solicitud de facturación, citado, etiquetas, muestras e insumos.
- Facilitar la información de los pedidos en proceso y por procesar a las gerencias operativas relacionadas, en el menor tiempo posible para arrancar el plan de surtido y preparación correspondiente.
- Tener un trato cordial y oportuno con el área de VAS y maquilas para poder resolver dudas que puedan surgir durante la preparación de la mercancía.
- Trabajar en conjunto con el equipo de KAM´s para el seguimiento de las cuentas en cuanto surtido, llegada de mercancía, etiquetado, distribución y lugar de procesamiento.
- No caer en inconformidades de Fill Rate permitido por cliente y ampliaciones en tiempos de vigencia.
- Conocer las características técnicas y comerciales de los clientes, manuales de proceso y de productos.

Tipo de puesto: Tiempo completo

Sueldo: $12,000.00 al mes

Lugar de trabajo: Empleo presencial



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