Bilingual Support Analyst
hace 4 semanas
In Odoo we believe in diversity, inclusion and excellence in customer service.
We are looking for passionate people who share our vision and are willing to make a difference
This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome
**About the job**:
Odoo is the world's top open-source ERP SaaS software, and Functional Support is the key to our future success Functional Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.
This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.
**Responsibilities**:
- Create solutions and effectively communicate (written, verbal) to customers
- Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
- Collaborate with Engineering, Product, and Developer teams to escalate critical issues
- Gather feedback: our product team loves to crank out features that our users are asking for
- Boost Customer Satisfaction and productivity.
**Must-Have**:
- Bachelor's degree
- Passion for software products
- Bilingual proficiency
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Excited to play an integral role in a rapidly evolving field
- Ability to learn
- Critical learning and social setting.
**Nice to Have**:
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Sociable and outgoing
- Prior experience at a fast-growing startup
**What we offer**:
- Flexible working hours
- Hybrid work
- Health insurance
- Life insurance
- Christmas bonus
- Vacations
- Unlimited sick-days
- Extended maternity/paternity permission
- Continuous training
- Sport activities
- Great work environment
- Sponsored events
- Gym
- Fruit, coffee and snacks
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
NOTE:
This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.
Tipo de puesto: Tiempo completo
Sueldo: $22,000.00 - $30,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Servicio de gimnasio
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
Pregunta(s) de postulación:
- Para esta posición, la fluidez en el idioma inglés es importante, ya que se requiere trabajar en un entorno bilingüe. ¿Te sientes cómodx manteniendo conversaciones en inglés?
- ¿Cuál es tu expectativa salarial bruta?
- Compártenos un correo al que podamos contactarte:
Escolaridad:
- Licenciatura terminada (Obligatorio)
Lugar de trabajo: remoto híbrido en 11520, Ciudad de México, CDMX
-
Analyst - Television Classification- Bilingual
hace 22 horas
Iztapalapa, México Nielsen A tiempo completoDESCRIPTION Responsible for the classification and/or validation of data before finalization. Ensure all Ad Intel data including data supplied by external vendors - meets established quality standards. **Job Responsabilities**: - Classification and/or validation of television commercial data, according to established business rules. - Add supplemental...
-
Customer Relations Analyst 1
hace 4 semanas
Iztapalapa, México The Timken Company A tiempo completoYour Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. This position is directly accountable to provide Customer...
-
Administrative Executive
hace 3 semanas
Iztapalapa, México Motiva Consultores S.A. A tiempo completoGlobal Biotechnology company requires **Executive assistant manager (Bilingual)** Education Professional degree in Business/Marketing **Experience**: 8 years minimum experience in senior executive support: - Documentary controls - Manage calendar - Plan and coordinate meetings corporate and high-level events - Manage petty cash to generate payments for...
-
Installation Partner Manager
hace 3 horas
Iztapalapa, México Motive A tiempo completo**Who we are**: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives...
-
Data Analyst
hace 4 semanas
Iztapalapa, México Skilled Wound Care A tiempo completo**Key Responsibilities**: - Develop and maintain BI and analytics reports in SQL, ensuring they meet the needs of the business. - Analyze data trends and provide actionable insights to various departments. - Utilize BI tools like Metabase and data warehouses such as Snowflake to extract, analyze, and report data. - Employ data visualization tools and...
-
Human Resources Analyst, Human Resources
hace 4 semanas
Iztapalapa, México Servicios Comerciales Amazon M A tiempo completo* High school diploma or bachelor’s degree in progress or completed from an accredited university or college. - 2 years of experience in human resources field. - 1 year of experience with payroll systems and HR information systems. - Experience with Microsoft Office suite (Excel: pivot tables, V-lookups, reporting, etc.) - Availability to work day, swing...
-
Cloud Business Consultant
hace 4 semanas
Iztapalapa, México Rackspace A tiempo completoWe're looking for a Cloud Business Consultant to join our Cloud Optimizer team. Cloud Optimizer is a managed service focused on helping customers efficiently orchestrate their cloud resources. The attributes that make the cloud such a powerful source of technological innovation—on-demand provisioning, scalable, and elastic resources, the sheer velocity of...
-
HR Analyst I
hace 4 semanas
Iztapalapa, México Thermo Fisher Scientific A tiempo completoSummarized Purpose: This HR Ops Shared Services role is focused on delivery of the day-to-day HR related activities within the Colleague Services /HR Shared Service Center in assigned Tier 2 function. They ensure quality of service and operational performance by working within the detailed processes and working with appropriate metrics and dashboards. They...
-
App. Dev. Analyst IT
hace 4 semanas
Iztapalapa, México Gates Corporation A tiempo completo**What You'll Do** - Develop customizations and enhancements to PDMLink and support industrial strength technical solutions (i.e., reports, workflow, interfaces, program logic) using Java and PDMlink APIs while meeting internal standards - Conduct and leads unit testing of the solutions - Assist Business Analysts with integration, regression, and acceptance...
-
Skip Tracing Specialist
hace 4 semanas
Iztapalapa, México Concord Servicing A tiempo completo**Mexico Office Skip-tracing specialist** Full-time -Non-Exempt - reports to the Contact Center Collections Manager. **Summary**:Manages the skip-tracing efforts in console’s workloads for any of clients in accordance with the organization's policies and applicable laws. Responsibilities: Searching and locating contact information for customers and...
-
Security Lead Mexico
hace 4 semanas
Iztapalapa, México Uber A tiempo completo**About the Role** - Responsible for the operational coordination of the security vendors of the regions, establishing metrics, and implementing security policies. - Coordinate local and remote projects. - Develop, implement and multiple security plans and programs in the country/suregion. - Conduct Site Security Assessments, propose improvements on the...
-
Field Sales Account Manager- Life Sciences
hace 7 días
Iztapalapa, México Mettler Toledo A tiempo completoAbout Mettler Toledo OHAUS Corporation, a subsidiary of Mettler Toledo, manufactures an extensive line of weighing products, laboratory equipment and analytical instruments that meet the weighing and measurement needs of virtually every industry. We are a global leader in the laboratory, industrial and education channels, as well as a host of specialty...
-
Inbound Sales Representative
hace 2 semanas
Iztapalapa, México GBS Group A tiempo completo**To be considered for this position you must be fully Bilingual in English & Spanish** **Compensation**: Base: $2,000/month + incentives and sales commissions (contractor role) **Location**: Remote **About GBS Group**: GBS Group is a business consultancy team offering comprehensive advice across multiple business areas. We help small and midsize...