Tech Delivery Specialist

hace 3 semanas

Ciudad de México NielsenIQ A tiempo completo

Company Description
**REFERENCE ID#REF20925X**

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, Recruitment, T&E, Procurement, and more.

We are a forward thinking organization targeting current technology that enables our employees to be efficient using best practices.

As a Tech Delivery Specialist, you’ll be part of a team of smart, highly skilled technologists who are passionate about providing front-line support to customers and individuals on our platforms.

**Job Description**:
**What you’ll do**
- Under mínimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
- Supports leadership in training and mentoring staff to help manage adherence to policies.
- identifies opportunities for improvement and works with leadership to isolate and implement solutions.
- Works to escalate solution requirements to appropriate teams such as Development or Operations teams
- Help creating Purchase Orders for Latam Countries.
- Help us maintaining Cellphone and Printer inventories for all American countries.
- Follow up on global projects until completion.

**Qualifications**:
**We’re looking for people who have**
- Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business
- 7+ in relevant workstation operations or engineering field
- 5+ in leadership role
- Ability to manage large teams and manage multiple priorities
- Minimum B.S. degree in Computer Science, Computer Engineering or related field

Additional Information

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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