Bilingual Customer Experience Associate
hace 3 semanas
**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**Position Overview**:
Our Guadalajara, Mexico Team is growing and we're looking for an experienced, energetic, empathetic, and detail-oriented
**Bilingual Customer Experience Associate **to join our Helpware team; they must be passionate about delivering exceptional customer service given that as a
**What awaits you in this role**:
- Maintain constant communication with our Customer Service Manager to identify customer pain points
- Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience
**What we are looking for**:
- Proficient in written and verbal English
- 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus
- The ability to work evenings and weekends highly preferred
- Experience with Zendesk is a requirement
- Exceptional and empathetic written communication skills
- Ability to learn multiple internal systems and processes quickly
- Detail-oriented with a deliberate pace
- Emotionally intelligent, solution-oriented communication
- A love of learning and the ability to keep up with a constantly changing environment
- A motivated, positive, and selfless attitude
**What we offer**:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_
**Our Client's Background**
Our client is an online grocery service that delivers modern, healthy food with recipe and meal planning support. They are on a mission to help people feel their best by making it easier to shop for, cook, and love healthy food. They are challenging the traditional CPG model by building a customer-driven innovation platform to push outdated American grocery offerings into the 21st century.
**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, especially those severely affected by this pandemic. Our policy is our people first, and our goal is to keep our employees safe during these uncertain times.
AVISO DE PRIVACIDAD
-
Customer Experience Agent
hace 4 semanas
Guadalajara, México Intugo Call Center A tiempo completoCollaborate with an American company that finances buys, and sells used cars. Maintain acceptable standards set by the department and provide an outstanding customer service level in a very professional environment. **Profile**: - High School Diploma or equivalent - Two years experience in customer service or related field - Excellent customer service...
-
(English & Spanish) Bilingual Customer Support
hace 4 semanas
Guadalajara, México Helpware A tiempo completo**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
-
Customer Experience Advocate 1
hace 1 semana
Guadalajara, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world. The Customer Experience...
-
Customer Service Associate
hace 4 semanas
Guadalajara, México AZKA IT Consulting A tiempo completoAzka IT Consulting, empresa de consultoría y Servicios de Tecnologías de la Información. Nos encontramos en búsqueda de tu talento para formar parte de nuestro equipo como Customer Service Associate. Se requiere: - Nível de inglés avanzado (Conversacional). - Experiência de 0 a 3 años en atención al cliente, brindando y procesando...
-
Customer Experience Advocate
hace 2 semanas
Guadalajara, México XtendOps A tiempo completoLocationGuadalajara, MexicoJob TypeFull TimeSkillsVoiceExcelChatCategoriesOutboundSalesCustomer SupportInboundEmailChatResponsibilitiesCustomer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.A...
-
Customer Experience Advocate
hace 2 semanas
Guadalajara, Jalisco, México XtendOps A tiempo completoLocationGuadalajara, MexicoJob TypeFull TimeSkillsVoiceExcelChatCategoriesOutboundSalesCustomer SupportInboundEmailChatResponsibilitiesCustomer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.A...
-
Customer Service.
hace 2 semanas
Guadalajara, México ZF Group A tiempo completoResponsibilities 1. Research and respond to customer requests for quote, part availability, order status, and related requests at regular intervals throughout the day as instructed 2. Process and confirm customer orders utilizing ERP system(s). 3. Handle customer telephone calls through contact center. 4. Issue and follow through on all day-to-day...
-
Customer Experience Specialist
hace 4 semanas
Guadalajara, México ApplyBoard A tiempo completoThe Role: We are looking for an experienced and creative Customer Experience Specialist to join our growing Customer Experience Team and take our company and platform to the next level! There are different shifts a Specialist could be assigned to work. **Responsibilities**: - Review student documents to ensure student eligibility for consideration across...
-
Customer Service Associate
hace 4 semanas
Guadalajara, México AZKA IT Consulting A tiempo completoCustomer Service Associate En Azka IT Consulting estamos en busca de tu talento para integrarte a una Empresa Multinacional de Consultoría y Servicios de Tecnologías de la Información. Requerimientos: - Inglés Avanzado Conversacional Indispensable - Mínimo un año de experiência en Customer Support/Service. - Conocimiento práctico de...
-
Associate Director, Customer Success
hace 4 semanas
Guadalajara, Jal., México Rippling A tiempo completoRadian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with...
-
Customer Service Associate
hace 4 semanas
Guadalajara, México Helpware A tiempo completo**About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...
-
Bilingual Customer Service
hace 7 días
Guadalajara, México Manpower Mexico A tiempo completoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. Experis IT es parte de la empresa Manpower Group no. 1 en atracción de talento a nível mundial. En Experis IT unimos armónicamente personas, habilidades y tecnología bajo un...
-
Customer Experience Map Project Manager
hace 1 semana
Guadalajara, México Hewlett Packard Enterprise A tiempo completoCustomer Experience Map Project manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ This position will be focused on managing multiple Experience Enablement Mapping projects which are a part of (a workstream of) larger Customer Success driven programs. Each individual Experience Enablement...
-
Customer Service Agent
hace 5 días
Guadalajara, México Pyramid, México A tiempo completoWe have an excellent job opportunity in Puerta de Hierro, Guadalajara. We are looking for Customer Service Agents. **Responsibilities**: - Back office functions **Requirements**: - Advanced/bilingual English (essential) - Customer service experience - Availability to work 8 hours a day **We offer**: - Benefits above the law: - Christmas bonus 30...
-
Admin/recruiting (Bilingual)
hace 4 semanas
Guadalajara, México Outploy A tiempo completoWe are actively looking for a Recruiting Coordinator to join our team! **Bilingual: English and Spanish is a MUST!** This position is on site at our office in Guadalajara. What you can expect working with us: - A creative and energetic team that works hard to create a positive and productive environment. - A culture based on the belief that work is what...
-
Helpdesk Associate
hace 3 semanas
Guadalajara, México Hashmap A tiempo completoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...
-
Helpdesk Associate
hace 7 días
Guadalajara, México Hashmap A tiempo completoWe are currently seeking a Helpdesk associate to join our team in Mexico, Guadalajara, Jalisco. NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts -...
-
Helpdesk Associate
hace 4 semanas
Guadalajara, México Hashmap A tiempo completoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...
-
Helpdesk Associate
hace 3 semanas
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...
-
Helpdesk Associate
hace 4 semanas
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...