Customer Service Associate

hace 2 meses

Guadalajara, México Helpware A tiempo completo

**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.

We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

**So, why Helpware?**
Let's start with the facts. In the past year, our team has grown 4 times in size across the globe and increased company revenue exponentially. That's not by coincidence. People are our single greatest commodity, which is why we are careful who is let into our world of Helpers. We are currently in search of **Customer Service Associates **to push the boundaries and join our team of hard-working, driven individuals. If you value hard work, driving change, and contributing to something greater than yourself, check out the details below and apply

**Position Overview**:
As a Customer Service Associate, you will address various customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.

**Primary Responsibilities**:

- Field customer questions and complaints in a pleasant, professional manner; escalate when appropriate following the proper procedures.
- Ensure that appropriate actions are taken to resolve customers' problems and concerns.
- Document customer accounts and records of customer interactions with details of inquiries, complaints, or comment appropriately according to client requirements.
- Perform other related duties as assigned.

**Qualifications**:

- Fluent in English (spoken and written) B2
- Excellent written and oral communication skills
- Full-time availability
- Computer Skills

**Work Environment**:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times. To maintain a safe work environment at all our locations, we are continuing to take these safety measures on-site:

- Mandatory use of Personal Protective Equipment
- Sanitizing, disinfecting, or cleaning procedures in place
- Social distancing guidelines in place
- Divided workstations
- Remote interview process
- Virtual meetings

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