Senior Erlr Manager

hace 2 meses

Ciudad Juárez Chih, México Johnson & Johnson A tiempo completo

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

The ERLR Lead has overall responsibility to lead delivery of ERLR services within a Cluster/Business, being responsible for the effective management of ER matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction level. Will also provide overall Labor Relations leadership and support throughout the collective bargaining process and will be responsible for anu stakeholder management and communications that might be needed in the ER/LR space. Is responsible for leading a team that provided services in a timely manner, treats the workforce respectfully and maintains high levels of confidentiality, trust and integrity.

MAIN ACTIVITIES
- Manage country operational activities to achieve target key performance indicators, operational level agreements and service levels by executing resource planning to ensure availability of staff and support;
- Manage the operational plans to increase the effectiveness of services while improving the customer experience
- Employee Relations - ensure timely and compliant handling of all Grievance and Discipline requests. Coach and train managers and employees;
- Labor Relations - input and guidance on Labor Relations strategy, preparation and negotiation of CBA within agreed parameters with BUHR, business impact assessment, ad hoc Labor Relations consulting including for major workforce events (M&A, divestitures, restructuring,). Be responsible for any stakeholder management and communications that might be needed in the ER/LR space;
- Notify relevant COE, Global Policies team on regulatory changes;
- Ensure workplace policies are current an in compliance with applicable laws;
- Provide professional guidance to team within the country;
- Effectively integrate new support requirements into the country as they are introduced by HR special projects initiatives;
- Maintain transparent communication channel with Regional HR Services leaders and other appropriate stakeholders by summarizing and reporting on operational updates and issues to Regional Employee Relations and Site Management Lead for support, staff planning and development;
- Work closely with internal and external colleagues within the country location;
- Monitor team members workload and performance, ensuring proper assignment of cases and workload balancing to deliver targeted service levels;
- Lead and contribute to scheduled and ad hoc trainings to improve performance and promote continuous learning;
- Support management of Grievance and Discipline requests requiring high level knowledge and authority and/or interaction with 3rd parties;
- Build an external professional network to maintain an appropriate view of the workplace and marketplace;
- Conduct environmental scans and participate in significant workplace events, such as planning and execution of RIF’s, M&A’s, etc. at the country level;
- Drives direct interventions with managers and employees on most sensitive cases and or escalations;
- Understand the KPI’s and operational metrics that are critical to manage service delivery in order to achieve SLA’s and meet customer service standards;
- Utilize operational practices and reports, including quality audits, standard and ad hoc reports daily; constantly communicating performance with team and actively working to identify and implement interventions to maintain service standards;
- Utilize operational practices and reports, including quality audits, standard and ad hoc reports in order to identify issues and take actions to achieve performance goals and targets;
- Implement continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution;
- Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement;
- Establish a set of values to promote achievement and continuous improvement in alignment with the overall Global Services organization;
- Embrace and leads a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in HR GS in alignment with the Company’s Leadership Imperatives;
- Develop a strong pipeline of global, diverse leaders within HR GS

  • Erlr Services Manager Leader

    hace 1 mes

    Juárez, Chihuahua, México Johnson & Johnson A tiempo completo

    Role OverviewWe are seeking a skilled Erlr Services Manager Leader to join our team at Johnson & Johnson. As a key member of our organization, you will be responsible for leading the delivery of Erlr services within a Cluster/Business.Job SummaryThe successful candidate will have overall responsibility to lead the effective management of ER matters...

  • Senior Production Manager

    hace 3 semanas

    Juárez, Chihuahua, México Bosch A tiempo completo

    Job OverviewWe are seeking an experienced Senior Production Manager to lead and coordinate all activities necessary to fulfill the production schedule of assigned areas. The successful candidate will be responsible for ensuring safety and product quality requirements are met.

  • Senior Manufacturing Engineer Manager

    hace 1 mes

    Ciudad Juárez, Chih., México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...

  • Senior Product Development Manager

    hace 1 mes

    Juárez, Chihuahua, México Lear Corporation A tiempo completo

    Job OverviewLear Corporation, a leading global supplier of automotive seating and electrical systems, is seeking an experienced Senior Product Development Manager to join our team in Ciudad Juarez, Chihuahua.

  • Senior Business Development Manager

    hace 4 semanas

    Juárez, Chihuahua, México Citi A tiempo completo

    Job OverviewCiti is a leading global bank that offers a wide range of financial services to individuals, businesses, and institutions. We are seeking an experienced Senior Business Development Manager to join our team.

  • Senior Test Engineering Manager

    hace 1 mes

    Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

    About the RoleWe are seeking an experienced Senior Test Engineering Manager to join our team at North American Production Sharing, Inc. This is a challenging and rewarding role that requires strong technical expertise and leadership skills.

  • Senior Buyer

    hace 1 mes

    Ciudad Juárez, Chih., México Lear Corporation A tiempo completo

    **Job Title: Senior Buyer** - Experience and growth opportunity_ **Lear Corporation - México - HQ Cd Juarez Plant (Presential)** Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and...

  • Senior Engineering and Calibration Manager

    hace 3 semanas

    Ciudad Juárez, Chih., México Johnson & Johnson A tiempo completo

    For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s...

  • Senior Strategic Sourcing Manager

    hace 6 días

    Juárez, Chihuahua, México Sterling Kohler A tiempo completo

    Job Overview:Sterling Kohler seeks a Senior Strategic Sourcing Manager to lead our North America Strategic Sourcing group in K&B Purchasing. As a key member of the team, you will be responsible for creating and executing sourcing strategies for assigned categories, driving business growth while reducing risk and costs.

  • Senior Manufacturing Operations Manager

    hace 4 semanas

    Juárez, Chihuahua, México Copeland A tiempo completo

    **Job Overview**Copeland is seeking a highly skilled and experienced Senior Manufacturing Operations Manager to lead our production team. The ideal candidate will have a strong background in manufacturing operations, with a proven track record of improving efficiency, reducing costs, and driving results.**Responsibilities**The Senior Manufacturing Operations...

  • Senior Design Engineering Manager

    hace 1 mes

    Juárez, Chihuahua, México Eaton A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Design Engineering Manager to lead our team of engineers in designing and developing innovative plastic molding solutions.The ideal candidate will have a strong background in electro-mechanical design, plastic molding, and project management, with a proven track record of delivering complex projects on...

  • Senior Quality Manager

    hace 1 mes

    Ciudad Apodaca, Nuevo León, México Methode Electronics, Inc. A tiempo completo

    Join Methode Electronics, Inc. as a Senior Quality Manager in our North American Automotive Division.About the RoleWe are seeking an experienced Senior Quality Manager to lead our quality team and drive excellence throughout the entire value chain from production to end customer.Key Responsibilities:

  • Assistant Plant Manager

    hace 4 meses

    Ciudad Juárez, Chih., México Trackonomy A tiempo completo

    **Join the Trackonomy Team!** At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals. **Connection & Community**: You're essential to Trackonomy's mission, and every team member is regarded...

  • Senior Manufacturing Engineer Manager

    hace 3 meses

    Ciudad Juárez, Chih., México Johnson & Johnson A tiempo completo

    Durante más de 130 años, la diversidad, la equidad y la inclusión (DEI) han sido parte de nuestro tejido cultural en Johnson & Johnson y están integradas en la forma en que hacemos negocios todos los días. Arraigados en Nuestro Credo, los valores de DEI impulsan nuestra búsqueda de crear un mundo más saludable y equitativo. Nuestra fuerza laboral...

  • Senior Quality Assurance Manager

    hace 1 mes

    Juárez, Chihuahua, México Medtronic A tiempo completo

    We are seeking a skilled Senior Quality Assurance Manager to join our team at Medtronic.About the RoleThis is an exciting opportunity to lead and manage quality assurance programs, ensuring compliance with policies and regulatory standards. As a Senior Quality Assurance Manager, you will be responsible for providing oversight and expertise in interpreting...

  • Senior Quality Assurance Manager

    hace 2 semanas

    Juárez, Chihuahua, México Naps Juárez A tiempo completo

    Descripción del PuestoNaps Juárez busca un Senior Quality Assurance Manager para apoyar en la implementación de acciones correctivas y preventivas. El candidato ideal posee experiencia en análisis de calidad, gestión de procesos y capacitación a empleados.Tareas y Responsabilidades:Investigar problemas de calidad e implementar acciones correctivas y...

  • Audit Manager

    hace 4 meses

    Ciudad Juárez, Chih., México Carr, Riggs & Ingram, LLC A tiempo completo

    **AUDIT MANAGER** At CRI your career path is just that—yours. We are strong believers in the notion that your career should adapt to and integrate into your life and not the other way around. We invite you to explore our opportunities and learn how CRI can help you reinvent your career path and shape your future. **Essential Functions**: - Coordinate,...

  • Project Manager Senior

    hace 3 semanas

    Benito Juárez, CDMX, México IDS Comercial, S.A. de C.V. A tiempo completo

    IDS es una empresa mexicana con 30 años de experiência en el mercado, estamos acreditados en el Nível 5 de CMMI (Capability Maturity Model Integration), modelo de calidad establecido por el Software Engineering Institute (SEI) Nos especializamos en servicios de consultaría, desarrollo y capacitación en TI. Más de 700 consultores trabajan con un gran...

  • Senior Release Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Levi Strauss & Co A tiempo completo

    Job Summary:We are seeking an experienced Senior Release Manager to lead our IT release coordination function. The ideal candidate will have a strong background in IT release management and a proven track record of delivering successful releases.

  • Senior Quality Operations Manager

    hace 1 mes

    Ciudad Juárez, Chih., México Johnson & Johnson A tiempo completo

    For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s...