Bilingual Customer Service

hace 1 semana

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of

**Bilingual Customer Service**

**Role Purpose**

The Deal Implementation teams assist Clients with their journey of onboarding on eChannel payment platforms like HSBCnet, Connect, Global liquidity cash management products. Post the initial lead from the client services or sales team, the Deal Implementation team gathers clients’ requirements and assists them with completion of documentation in adherence to the various risk and regulatory requirements. Post customer documentation, the team liaises with various functions for completion of requirements like KYC, Signature Verification, Limit Approvals, eChannel enablement, Training and Billing.

These are critical due to complexity, aggressive and non-negotiable TAT with impact on revenue generation. This is primarily a client facing role, which requires Written, Verbal and negotiation skills.

**Main Activities**

The Client Implementation Officer assist Clients with their journey of onboarding on eChannel payment platforms like HSBCnet, Connect, Global liquidity cash management products. Help manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers. Post the initial lead from the client services or sales team, the Deal Implementation team gathers clients’ requirements and assists them with completion of documentation in adherence to the various risk and regulatory requirements. Post customer documentation, the team liaises with various functions for completion of requirements like KYC, Signature Verification, Limit Approvals, eChannel enablement, Training and Billing.

**Knowledge & Experience**
- Bilingual - Strong English language skills (written and spoken)
- Work experience - required/preferred/not mandatory
- Communication skills - Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organization skills
- Strong customer orientations, work with relevant key stakeholders to ensure a positive client experience including excellent service and implementation
- Quick Learner and knowledge transferor
- Ability to understand and interpret numeric data
- Flexibility to work in shifts
- Ability to build rapport with and relate to a wider range of people
- Ability to multi task
- Process/Project Management skills
- PC skills - Word, Excel & Access - Basic computer knowledge
- Knowledge of various Banking/Financial Products and a good understanding on financial regulatory requirements.
- Ability to write business letters, E-mails and reports
- Good interpersonal skill and teamwork spirit
- Ability to maintain focus while working with voluminous data

Requirements

**Skills**
- Leadership
- 100% Personnel Management
- Negotiation and decision-making capacity
- Ability to work under pressure
- You’ll achieve more when you join HSBC._
- At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care_
- **Issued By HSBC Electronic Data Process (Mexico) Private LTD**_

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