Customer Service Agent
hace 2 semanas
**Customer Service Agent (German and French)**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role and using your customer service skills and knowledge, you will aid the EL Market US team by reacting to customer inquiries.
**This position reports to**:
Project Manager
**Your responsibilities**:
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:
- Bachelor´s Degree in Business Administration, Industrial Engineering or related.
- 1 years of experience working in Salesforce.
- Knowledge in Microsoft Office and SAP.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Knowledge of principles and practices in customer service.
- Advanced English, French and German level.
**More about us**:
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