Fraud Operations Specialist
hace 1 mes
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid
Team Overview:
El equipo de Gestión de Riesgos es responsable de supervisar los diversos riesgos y aspectos operativos relacionados con nuestros productos y procesos de negocio, que incluyen el riesgo de pagos, riesgo de fraude, riesgo crediticio, así como riesgos de cumplimiento y seguridad. El equipo sigue de cerca las tendencias tecnológicas líderes en la industria y desarrolla metodologías innovadoras y de vanguardia para abordar los desafíos emergentes en el ecosistema fintech. El objetivo es proteger el crecimiento sostenible y maximizar los resultados empresariales. Estamos buscando un Investigador de Riesgos experimentado para investigar casos de fraude, gestionar cuentas de riesgo y abordar los indicadores clave de pérdidas, todo mientras se mantiene una experiência de usuario positiva.
Role Responsibilities:
- Investigar casos de fraude por suplantación de cuentas. Realizar un análisis detallado con una perspectiva orientada al fraude y verificar los motivos de disputa de los casos, recopilando pruebas válidas y suficientes para respaldar las decisiones.
- Utilizar una combinación de herramientas manuales y automatizadas para recopilar datos y llevar a cabo investigaciones complejas y detalladas de casos negativos sofisticados, clasificar y etiquetar los casos.
- Trabajar con el equipo de operaciones de riesgo de transacciones, estrategia, algoritmos y servicio al cliente para realizar revisiones manuales y auditar los falsos positivos de las reglas de riesgo, con el fin de mejorar la experiência del usuario.
- Colaborar con el equipo de servicio al cliente y el equipo de cuentas y liquidaciones para proporcionar una resolución a los problemas relacionados con transacciones no reconocidas por parte del titular de la tarjeta.
- Realizar revisiones manuales de patrones de riesgo en todas las líneas de negocio de DiDI.
- Ejecutar la defensa de contracargos.
Role Qualifications:
- Título de educación secundaria o universitario en Finanzas, Economía, Matemáticas, Ingeniería, Estadística o un campo cuantitativo similar (preferido).
- Más de 2 años de experiência, con al menos 1 año de experiência en la industria de gestión de riesgos, con experiência en gestión de riesgos de transacciones con tarjetas de crédito o detección de fraude.
- Excelentes habilidades de comunicación escrita y verbal, con capacidad para influir en los demás, fuertes habilidades de liderazgo y capacidad para gestionar equipos.
- Experiência trabajando de manera autónoma y priorizando múltiples objetivos. Persona capaz de diseñar estrategias de gestión de riesgos y generar ideas que puedan servir como recomendaciones para otros equipos.
- Aceptar horario flexible y trabajar bajo presión.
- Capacidad para abordar los desafíos desde una perspectiva orientada al usuario, siendo pragmático y enfocado en soluciones.
- Nível intermedio en Outlook, Excel y PowerPoint."
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each oth
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