Technical Account Manager, Google Cloud Consulting

hace 3 semanas

Ciudad de México Google A tiempo completo

**Minimum qualifications**:

- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 3 years of client-facing experience interfacing with executive stakeholders, driving technical implementations, or transformation programs.
- Experience supporting customers in Google Cloud operations, technical support, escalation management, or IT consulting.
- Ability to speak and write in English and Spanish fluently.

**Preferred qualifications**:

- Master's degree in a Management, Technical, or Engineering field.
- Experience collaborating across business units internally and at enterprises.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Excellent written and verbal communication, problem-solving, presentation, and management skills.

**About the job**:
The Professional Services organization in Google Cloud delivers product and implementation expertise to our customers to help them with their Google Cloud investments and adoption of products. You will have the opportunity to travel domestically and internationally approximately 25% of the time.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with support, engineering, and site reliability engineering to ensure customer success. Work with customers and support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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